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Patient Access Liaison

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Amgen

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Location:
United States , Baltimore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

178336.00 - 201298.00 USD / Year
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Job Description:

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Job Responsibility:

  • Provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff
  • Provide exceptional customer service on all levels
  • Work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy
  • Work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy
  • Work with numerous internal teams to facilitate and improve patient access to insurance, medications, financial support, resources and more
  • Secure written or electronic patient HIPAA for patients in the assigned geography
  • Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
  • Assess individual needs of the patient and develop an appropriate education and resource plan of action
  • Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization
  • Provide information on co-pay assistance programs, national foundations, and free drug programs
  • Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements
  • Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care
  • Educate the physician office and/or SOC on UPLIZNA coverage based on the patient’s benefits and the steps needed to gain prior authorization
  • Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews
  • Partner with Safety and PV and report AE’s and product complaints through medical information
  • Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

Requirements:

  • Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
  • Master's degree and 4 years of patient services, and/or access and reimbursement, experience
  • Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background a plus
  • Access and reimbursement for buy and bill products
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in team environment and manage communication with case Liaisons and sales reps
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills and strategic mindset
  • Excellent written and verbal communication skills
  • Potential for up to 50% travel, including some overnight and weekend commitments

Nice to have:

  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background a plus
  • Access and reimbursement for buy and bill products
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in team environment and manage communication with case Liaisons and sales reps
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
  • Strong analytical skills and ability to report on meaningful activity in the region
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills and strategic mindset
  • Excellent written and verbal communication skills
  • Potential for up to 50% travel, including some overnight and weekend commitments
What we offer:
  • Total Rewards Plan comprising health and welfare plans for staff and eligible dependents
  • Financial plans with opportunities to save towards retirement or other goals
  • Work/life balance
  • Career development opportunities
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
  • Group medical, dental and vision coverage
  • Life and disability insurance
  • Flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
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