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Patient Access Liaison - Krystexxa

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Amgen

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Location:
United States , San Francisco

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Contract Type:
Employment contract

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Salary:

164276.10 - 222255.90 USD / Year

Job Responsibility:

  • Secure written or electronic patient consent to Amgen By Your Side for patients in the assigned geography
  • Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
  • Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
  • Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
  • Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed
  • Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements, and coding and billings requirements
  • Investigate access challenges pre and post-infusion, to include support for denied claims and claim reviews
  • Partner with Safety and PV and report AE’s and product complaints through medical information
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

Requirements:

  • Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
  • Master's degree and 4 years of patient services, and/or access and reimbursement, experience
  • Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience

Nice to have:

  • Scientific background and ability to learn product and disease information
  • Nursing or other clinical background
  • Access and reimbursement for buy and bill products
  • Orphan or Rare disease experience
  • Familiarity with HIPAA guidelines and FDA requirements
  • Familiarity with and Adherence to internal and OIG Compliance guidelines
  • Ability to handle difficult patient cases and resolve hurdles
  • Ability to work in a team environment and manage communication with case managers, Sales reps and Site of Care leads
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
  • Strong analytical skills and strategic mindset
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Ability and willingness to conduct field travel, as well as to travel to company meetings, client sites, etc. including some overnight and weekend travel
What we offer:
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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