Patient Access Facilitator

• Welcome patients at check-in and check-out, confirm identity using established safety procedures, and ensure each visit is processed accurately
• Enter and update demographic, insurance, and financial details across required systems to support timely patient access and billing workflows
• Arrange new, follow-up, and same-day appointments based on provider availability, department guidelines, and patient needs
• Assist walk-in and add-on patients efficiently while keeping registration records current and complete
• Obtain signatures, authorizations, and other required documentation, and record account activity with a high degree of accuracy
• Support patients who need additional assistance, including individuals with language, hearing, or accessibility needs, by coordinating appropriate accommodations
• Review daily wait lists or recall lists and help fill open appointment times to improve schedule utilization
• Verify coverage information through eligibility tools and payer resources, and document insurance details needed for reimbursement and managed care compliance
• Follow departmental procedures, privacy standards, and healthcare regulations while maintaining service quality in a busy environment

• Prior experience in patient registration, patient access, medical scheduling, or a similar healthcare administrative role
• Strong customer service and communication skills, with the ability to interact professionally in a fast-paced clinical setting
• Working knowledge of insurance verification, eligibility review, and collection of demographic and financial information
• Ability to manage multiple applications and complete detailed data entry with accuracy and efficiency
• Familiarity with scheduling procedures, appointment coordination, and maintaining organized documentation
• Understanding of confidentiality expectations, patient identification practices, and healthcare policy or regulatory requirements
• Strong problem-solving skills and the ability to troubleshoot routine registration or scheduling issues independently

Bilingual English/Spanish communication skills are helpful but not required

• Medical, vision, dental, and life and disability insurance
• 401(k) plan