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Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs . This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs.
Job Responsibility:
Can function with ease in all areas of Patient Access Department
Coordinates Bed Placement Activities
Floor Manager/Emergency Department
Manage Death Process
Embraces technological solutions to work processes and practices
Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment
Scheduling and registration role
Requirements:
High school diploma preferred, two (2) years of college preferred
Minimum one (1) year admitting experience to become proficient
Computer experience required
Strong telephone and interpersonal communication skills
Demonstrated skills in customer service
Knowledge of medical insurance
Able to demonstrate problem solving and critical thinking skills
Able to function using department computer programs, including Internal/External websites
Able to function and have a complete understanding of computer downtime process
Able to review, analyze, and act upon insurance eligibility system responses
Manage own API (timecard) system
Adheres to patient identification policies/procedures