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Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.
Job Responsibility:
Function in all areas of Patient Access Department
Coordinate Bed Placement Activities
Act as Floor Manager/Emergency Department contact
Manage Death Process
Embrace technological solutions
Foster a 'Culture of Safety'
Perform scheduling and registration duties
Requirements:
High school diploma preferred
two (2) years of college preferred
Minimum one (1) year admitting experience
Computer experience required
Strong telephone and interpersonal communication skills
Demonstrated skills in customer service
Knowledge of medical insurance
Able to demonstrate problem solving and critical thinking skills