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The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Job Responsibility:
Coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
Participate in departmental committees/champion opportunities
Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members
Requirements:
High School,Cert,GED,Trn,Exper
For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description
Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
Exceeds departmental KPIs
Maintains a positive attitude, is self motivated, and encourages others
Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed
For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
Complete and pass the Patient Access training course
Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
Nice to have:
Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.