Patient Access Associate 2

• Coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
• Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
• Assist in supporting go lives and different departmental initiatives, including onboarding and training team members
• Participate in departmental committees/champion opportunities
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members

• High School,Cert,GED,Trn,Exper
• For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
• Exceeds departmental KPIs
• Maintains a positive attitude, is self motivated, and encourages others
• Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed
• For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree
• Complete and pass the Patient Access training course
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills

• Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
• Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
• Knowledge of medical terminology
• Bilingual English, Spanish/Creole preferred

$1000 Bonus