Pathway Co-ordinator Job at Cumbria, Northumberland, Tyne and Wear NHS... (Sunderland)

Job Description

Applications are invited from suitably qualified and experienced candidates for a full time Band 4 Pathway Co-ordinator. This successful applicant will be part of an admin team providing a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team. The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. The post holder will report directly to the Administration Manager and work closely with the Admin Team Lead and Clinical Team Manager and clinical staff on a day-to-day basis. The Post is full time 37.5 hrs per week over 5 days. The post holder will be expected to cover in different areas to ensure correct level of support to the clinical team.

Job Responsibility

Provide a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team
Deal with possible exposure to highly distressing or highly emotional circumstances
Participate on all relevant training courses appropriate to the role
Cover in different areas to ensure correct level of support to the clinical team

Requirements

Secretarial experience working in a team
Experience in a customer/patient/service user focused environment
Experience of diary management, arranging clinics and meetings
Minute taking (including live time minute taking) for a wide variety of clinical and management meetings
Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff
Be able to use own initiative and keep to strict deadlines
Excellent organisational, communication and interpersonal skills, with both internal staff at all levels, referrers/service users coming into contact with the service, and external bodies pivotal to the service
Experience of managing and maintaining effective office systems
Excellent knowledge and day to day use of Microsoft Office packages - particularly Outlook, Word and Excel
Excellent knowledge of patient/data systems. Ability to collate and analyse complex data (including reports from RiO), creating accurate statistical reports, and presentations
Ability to be self-directed, motivated and contribute positively to the service
Use own initiative, work under pressure, and keep to strict deadlines
OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration
General level of education to O-Level/ GCSE or equivalent
Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Audio Typing qualification or demonstrable equivalent experience
Working knowledge of Microsoft applications, including e-mail communication
Ability to maintain and update Patient Information Systems e.g. RiO
Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
Good working knowledge of office procedures
Knowledge of NHS procedures and Policies
Previous NHS administrative experience
Experience of data collection and analysis
Good organisational and planning skills
Excellent communication and interpersonal skills, both verbal and written
Minute-taking skills
Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
Discrete in handling confidential and sensitive information Personal Characteristics
Able to work under pressure, to motivate staff, plan workload and meet deadlines
Able to meet the mobility requirements of the post

Nice to have

Audio-typing qualification
Level 3 in Customer Care (or equivalent)
Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
Experience using stock ordering systems and petty cash systems
Shorthand Skills
Proven expereince of supporting a team

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Pathway Co-ordinator

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