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Pathology Client Services Manager

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Austin Health

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Location:
Australia , Melbourne

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Category:
-

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Pathology Client Services Manager is recognised as a leader within Austin Health’s Pathology Services. You will drive growth and visibility of Austin Pathology’s services by identifying commercial opportunities, negotiating service agreements, and supporting the establishment of new clinics and referral partnerships.

Job Responsibility:

  • Operationalise the core values of Austin Health through supportive leadership and strategic oversight of Pathology Client Services
  • Be responsible for the management and ongoing development of the Client Services team which includes the departments of Business Development, Client Relationship Management and Marketing / Communications for the pathology service
  • Review opportunities for expansion of collection services, including the facilitation and negotiation of lease agreements across Austin Pathology’s expanding metro and regional catchment
  • In collaboration with the General Manager (Operations) and Pathology Regional Manager, review and negotiate Service Level Agreements as required
  • Investigate and facilitate commercial arrangements for the department, including the establishment and negotiation of testing arrangements for external partners
  • Prepare contract documents, new business proposals, business cases, and service models for consideration by the Pathology Executive, playing a key role in the establishment of new business initiatives
  • Oversee external and internal client liaison to ensure appropriate Pathology service delivery consistent with contractual obligations

Requirements:

  • Demonstrated leadership and management experience in pathology or healthcare service delivery, with a strong understanding of pre- and post-analytical processes
  • Proven ability to manage client relationships, including stakeholder engagement, complaints resolution, and service-level governance
  • Ability to work collaboratively across departments, including pathology operations, executive leadership, and external stakeholders
  • Financial acumen, including the ability to review revenue, assess profitability, and contribute to financial sustainability
  • Strong business development skills, including identifying growth opportunities, negotiating service agreements, and onboarding new clients
What we offer:
  • Base salary + generous salary packaging + super + monthly ADO + 5 weeks annual leave
  • Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation
  • A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program
  • Onsite childcare at Austin Hospital, easy access via public transport and car parking options
  • Mentoring and career development opportunities

Additional Information:

Job Posted:
February 13, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
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