Passenger Service Agent Job at Alaska Air Group (Redmond)

Passenger Service Agent

The Passenger Service Agent is responsible for assisting guests with travel need...

Location

United States , Boise

Salary:

19.10 USD / Hour

Alaska Air Group

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays
Ability to participate in paid training that may require overnight travel

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
Ensure cabin accommodations
Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
Process and secure guest luggage
Enter and maintain delayed or damaged luggage claims using a data entry system
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Perform other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

New

Customer Service Agent

The Customer Service Agent is responsible for assisting guests with travel needs...

Location

United States , Kotzebue

Salary:

29.08 USD / Hour

Alaska Air Group

Expiration Date

July 07, 2026

Requirements

6 months of customer service or community service experience
Exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Typing speed of at least 25 WPM
Ability to consistently lift 50 lbs
Must be able to push/pull 50 lbs
Must be able to bend, stoop, squat, reach and grasp
Flexibility to work varied shifts (e.g., weekends, holidays)
Ability to participate in paid training
Ability to learn and operate a computerized reservation system
Ability to adapt to performing work according to set procedures

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer, iPad and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
Process and secure passenger luggage
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

New

Customer Service Agent

The Customer Service Agent is responsible for assisting guests with travel needs...

Location

United States , Portland

Salary:

20.58 USD / Hour

Alaska Air Group

Expiration Date

July 06, 2026

Requirements

6 months of customer service or community service experience
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Typing speed of at least 25 WPM
Ability to consistently lift 50 lbs
Must be able to push/pull 50 lbs
Must be able to bend, stoop, squat, reach and grasp
Flexibility to work varied shifts (e.g., weekends, holidays)
Ability to participate in paid training
Ability to learn and operate a computerized reservation system
Ability to adapt to performing work according to set procedures

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
Sell tickets and ensure cabin accommodations
Perform computer, iPad and paperwork tasks
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
Process and secure passenger luggage
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

New

Ramp & Customer Service Agent

Location

United States , Kalispell

Salary:

19.37 USD / Hour

Alaska Air Group

Expiration Date

July 07, 2026

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
Performs aircraft grooming and security searches
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage
Loads and offloads luggage and cargo with the use of conveyor belts
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

New

Ramp & Customer Service Agent

The Ramp & Customer Service Agent is responsible for above and below wing tasks ...

Location

United States , Belgrade

Salary:

21.72 USD / Hour

Alaska Air Group

Expiration Date

July 08, 2026

Requirements

Strong written and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Ability to learn and operate a computerized reservation system
Typing speed of at least 25 WPM
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics
Ability to work a flexible schedule including nights, weekends and holidays

Job Responsibility

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
Performs aircraft grooming and security searches
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests)
Process and secure guest luggage
Files and maintains luggage claims as necessary including damaged, delayed and pilferage
Loads and offloads luggage and cargo with the use of conveyor belts
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Performs other duties as assigned

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Parttime

!

Customer Service Agent

Customer Service Agents work at the Masset Airport (ZMT)! In Masset, you will be...

Location

Canada , Masset

Salary:

20.95 - 24.65 CAD / Hour

Hecate Strait Employment Development Society

Expiration Date

Until further notice

Requirements

You are a true customer service champion with a minimum of two years’ in a customer-facing role
You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software
Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
Previous airport experience would be considered an asset
Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
An ability to meet all conditions of employment: A criminal background check

Job Responsibility

Greeting passengers
Following airline specific check-in policies and procedures
Have proper security clearances
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understanding flight document requirements and carry-on allowances
Positively working with airline crew
A physical ability to consistently lift up to 70lbs/32kgs
Kindly enforce airline and airport policies and procedures to passengers
In some cases, learn how to bridge an airplane

What we offer

Progressive wage ranges with lots of earning potential
Fantastic flight benefits with the airlines that we support
Great EA Travel perks

Parttime

Customer Service Agent

Blue Handling provides Ground Handling services to Ryanair at its largest Europe...

Location

United Kingdom , Stansted

Salary:

27922.00 GBP / Year

Ryanair - Europe's Favourite Airline

Expiration Date

Until further notice

Requirements

Able to provide excellent customer service to our passengers
Self-starter, motivated & a team player
Ability to work in a fast paced environment
Unrestricted right to live & work in the UK (Pre-Settled Status accepted)

Job Responsibility

Assisting & guiding passengers at the check-in area
Assisting & supporting passengers at the gates area
Baggage processing
Boarding passengers onto their respective flights
Provision of passenger assistance, handling customer complaints & other duties as assigned
Act as a team player and work effectively with your team
Ensure compliance with all health & safety protocols

What we offer

Earnings up to £27.922pa increasing following 12 months service
Enhanced overtime rates
Fixed roster pattern of 4 days on, 2 days off roster pattern (4 early shifts, 2 off & 4 late shifts, 2 off)
Full training & uniform provided
26 Days leave per year
Regular promotion opportunities before each new season
Discounted shopping, food and beverage with a Stansted Airport ID across the airport
Free staff car parking
Discounted commuter travel for public transport
Bike to work scheme

Fulltime

Ground/Ramp Service Agent Team Captain

Location

United States , Boise

Salary:

22.10 USD / Hour

Alaska Air Group

Expiration Date

Until further notice

Requirements

A minimum of 6 months of customer service or airline operations experience
Ability to lead, direct and motivate teams for optimum performance
Strong active listening and verbal communication skills
Ability to juggle multiple tasks in a fast-paced environment
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia
Ability to obtain USPS Mail Handling Certification
Ability to consistently lift 50 pounds
Must be able to stand for long periods of time
Must be able to bend, stoop, squat, reach and grasp
Ability to perform basic mathematics

Job Responsibility

Leads the Ground Service Agents on shift and is responsible for the success of a team's ability to achieve the mutually established goals of Horizon Air and Alaska Airlines
Ensures that the Ground Service Agents follow proper procedures
Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis
Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints
The Team Captain will also perform Ground Service Agent duties

What we offer

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Fulltime

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