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Passenger Service Agent

United States, Boise Employment contract 19.10 USD / Hour · Job Posted June 10, 2026
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Job Description

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.

Job Responsibility

  • Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
  • Ensure cabin accommodations
  • Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
  • Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
  • Process and secure guest luggage
  • Enters and maintains delayed or damaged luggage claims using a data entry system
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
  • Performs other duties as assigned

Requirements

  • Strong written and verbal communication skills
  • Ability to juggle multiple tasks in a fast-paced environment
  • Ability to learn and operate a computerized reservation system
  • Typing speed of at least 25 WPM
  • Ability to consistently lift 50 pounds
  • Must be able to stand for long periods of time
  • Must be able to bend, stoop, squat, reach and grasp
  • Ability to perform basic mathematics
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Ability to participate in paid training that may require overnight travel
  • Ability to obtain airport security clearance
  • Ability to communicate in English
  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Nice to have

A minimum of 1 year of customer service or community service experience

What we offer

  • Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Annual bonus plans
  • Generous holiday and paid time off

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