Passenger Service Agent

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
• Ensure cabin accommodations
• Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests
• Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction
• Performs other duties as assigned.

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Must be able to stand for long periods of time
• Must be able to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

A minimum of 1 year of customer service or community service experience.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off