Passenger assistant

• Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers
• Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements
• Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board
• When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required
• Ensure any wheelchairs are correctly located and secured using suitable equipment
• Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment
• Communicate with passengers and clients in a patient, informative, non-patronising manner
• Report late running and incidents in line with depot processes
• Ensure the vehicle allocated is always secure whilst in use
• Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service

• Sound understanding of disabilities
• Able to deliver the service with a patient and level-headed attitude
• Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative
• Excellent verbal and written communication
• Great attention to detail and able to complete records clearly and accurately

Automatic enrolment in our pension scheme after three months service