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Passenger assistant

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London Hire Community Services

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Location:
United Kingdom , Ealing

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Category:
-

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Contract Type:
Not provided

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Salary:

13.85 GBP / Hour
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Job Description:

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Job Responsibility:

  • Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers
  • Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements
  • Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board
  • When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required
  • Ensure any wheelchairs are correctly located and secured using suitable equipment
  • Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment
  • Communicate with passengers and clients in a patient, informative, non-patronising manner
  • Report late running and incidents in line with depot processes
  • Ensure the vehicle allocated is always secure whilst in use
  • Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service

Requirements:

  • Demonstrate a sound understanding of disabilities
  • Able to deliver the service with a patient and level-headed attitude
  • Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative
  • Excellent verbal and written communication
  • Great attention to detail and able to complete records clearly and accurately
What we offer:
  • Rolled up holiday pay entitlement is 12.07% of gross pay relating to work completed
  • Payment every month of the year (even in non-working periods)
  • Access to our Employee Assurance Programme
  • Automatic enrolment in our pension scheme after three months service

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Parttime
Work Type:
On-site work
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