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Acosta Logo Acosta · Sales

Passenger Ambassador

United Kingdom, Heathrow 30784.00 GBP / Year · Job Posted June 03, 2026
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Job Description

Join our team and help create exceptional passenger experiences at one of the world's busiest airports. We're looking for enthusiastic, customer‑focused individuals to become Passenger Ambassadors at Heathrow. In this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience. Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role.

Job Responsibility

  • Build strong working relationships with all retail stores in the terminal
  • Stay up to date with brand information, current promotions, and key sales messages
  • Proactively engage passengers after security to maximise sales opportunities
  • Assist travellers with shopping queries, directing or escorting them to retailers
  • Ensure promotional materials and point‑of‑sale displays are visible and up to date
  • Report sales successes, key interactions, and insights to your line manager
  • Attend team meetings and contribute ideas for improving performance
  • Complete shift reports accurately and on time via Global Connect
  • Monitor your performance against daily and weekly KPIs

Requirements

  • Excellent verbal and written communication skills (English)
  • Confident interacting with passengers and influencing buying decisions
  • Strong organisational skills and attention to detail
  • IT‑literate (PowerPoint, Word, Excel)
  • Commercial awareness and a proactive mindset
  • Ability to problem‑solve and make decisions in real time
  • Professional, positive, and customer‑centric
  • Ability to comply with Heathrow Airport airside pass rules and security protocols
  • Candidates who can speak one or more of these languages French, Arabic, Mandarin/Cantonese or German

What we offer

  • £2.50 daily contribution towards lunch at the staff canteen
  • 10% staff discount at airport restaurants
  • 10% staff discount at selected retail stores
  • Comprehensive Healthcare – Access to Medicare plus life insurance and Employee Assistance Program
  • Generous Pension Plan – Growing contributions as your service increases
  • Paid Time Off – 20 days holiday, plus bank holidays to recharge. Plus an additional day off on your birthday
  • Paid Volunteering Day
  • Career Development – access to Acosta University and internal promotion programs
  • Company Tools
  • Inclusive Culture
  • Employee Engagement – social events, recognition programs, and wellness initiatives
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