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The Parts360 Stores Advisor drives the successful rollout and adoption of AAG UK & Ireland's digital platforms across the branch network. You will train store teams on Parts360, support the behaviour change needed for sustained usage, and help branches get real operational value from our digital ecosystem. This is a field-based role with regional responsibility (North or South), reporting directly to the Digital Programme Manager. It is designed as a 2-3 year transformation post, evolving into broader digital enablement roles as the organisation matures.
Job Responsibility:
Deliver structured Parts360 onboarding to all store roles (counter, telesales, BDMs, ASM’s)
Assess each branch's digital maturity and tailor onboarding plans to their needs
Follow up with targeted coaching to reinforce learning and embed usage habits
Maintain consistent digital capability by supporting new starters as they join
Identify adoption blockers across processes, confidence, and skills
Coordinate with the Digital Team to resolve issues affecting store performance
Provide focused "adoption booster" interventions for stores below expected usage
Support Branch Managers in embedding digital tools into daily routines
Capture structured user insights and report recurring themes to Product Owners
Contribute to improvements in UX, workflows, and training materials
Represent store needs accurately in discussions with the central Digital Team
Support customer visits where digital setup or guided onboarding is required
Requirements:
Experience delivering training, coaching, or digital onboarding in operational, retail, or automotive settings
Strong facilitation and communication skills across multiple staff types
Ability to diagnose skill gaps and behavioural barriers
Highly organised and able to self-manage travel and workload in a field environment
Strong digital literacy
comfortable teaching and simplifying workflows
Nice to have:
Experience with CRM, POS, e-commerce or digital adoption programmes
Field-based or multi-site operational experience
Understanding of the automotive aftermarket or cataloguing systems