Parts Telesales Advisor

• Handling telephone and email enquiries from new and existing B2B customers
• Processing accurate parts orders and allocating them to the correct delivery routes
• Making courtesy calls before delivery cut‑off times
• Building positive relationships with trade accounts
• Suggesting helpful add‑on products when appropriate, without applying pressure
• Maintaining a high call‑answering rate
• Creating and updating sales and VOR reports
• Supporting our click‑and‑collect counter when needed
• Assisting with quarterly stock takes and occasional warehouse/logistics tasks
• Using parts systems to identify product compatibility and manage queries

• Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment
• Clear and confident communication skills
• Good organisational skills and accuracy when processing orders
• A calm, professional approach and a genuine focus on customer satisfaction

Experience with systems such as Kerridge, Keyloop/CDK or Autoline

• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme
• 33 days’ annual leave including Bank Holidays (option to buy or sell additional days)