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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Job Responsibility:
Follow and promote all company customer service programs
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
Assist managers and/or installer service specialists in serving the professional customers
Complete assigned company training relevant to position
Provide excellent service to customers calling the store on the phone
Responsible for accurately maintaining and securing the cash drawer
Process exchanges and returns for credit
Address and resolve customer complaints
Assist with the completion of daily image maker, and planogram updates
Perform various daily operational tasks
Operate brake lathe and other store test equipment
Perform various in-store services for customers
Occasionally drive a delivery vehicle to make deliveries
Requirements:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
Nice to have:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
What we offer:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One