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O'Reilly Auto Parts Logo O'Reilly Auto Parts · Customer Service

Parts Specialist

United States, Elkhart Employment contract · Job Posted May 30, 2026
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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Job Responsibility

  • Follow and promote all company customer service programs
  • Promptly greet retail/walk-in customers and assist them in their selection of merchandise
  • Assist managers and/or installer service specialists in serving professional customers
  • Complete assigned company training
  • Provide excellent service to customers calling the store on the phone
  • Maintain and secure the cash drawer, accept payments, process credit card transactions
  • Process exchanges and returns in accordance with company policies
  • Address and resolve customer complaints
  • Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning
  • Perform daily operational tasks such as preparing returns, assisting with stock adjustments, inventory cycle counts
  • Operate brake lathe and other store test equipment after training
  • Perform in-store services for customers where allowed
  • Occasionally drive a delivery vehicle when business needs dictate

Requirements

  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
  • ASE certification
  • Fluency in multiple languages (Spanish is highly desired)

What we offer

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
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