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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Job Responsibility
Follow and promote all company customer service programs
Promptly greet retail/walk-in customers and assist them in their selection of merchandise
Assist managers and/or installer service specialists in serving professional customers
Complete assigned company training
Provide excellent service to customers calling the store
Accurately maintain and secure the cash drawer, accept cash/checks, make change, process credit card transactions
Process exchanges and returns for credit
Address and resolve customer complaints
Assist with daily image maker and planogram updates
Perform various daily operational tasks
Operate brake lathe and other store test equipment
Perform various in-store services
Occasionally drive a delivery vehicle
All other duties as assigned
Requirements
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Nice to have
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service