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Robert Half Logo Robert Half · Customer Service

Parts & Service Specialist

United States, Scotia · Job Posted June 02, 2026
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Job Description

We are looking for a Parts & Service Specialist to join our team in New York in a Contract to permanent role. This position supports both customer-facing sales activity and back-end order fulfillment, making it ideal for someone who combines technical product knowledge with strong service instincts. The right candidate will help customers identify the best solutions, manage quotations and orders with accuracy, and contribute to continued business growth through responsive support and industry expertise.

Job Responsibility

  • Prepare detailed pricing proposals in response to customer requests and product needs
  • Guide customers by explaining product options, specifications, and practical applications with accuracy and clarity
  • Manage sales transactions through the full order cycle, ensuring documentation, entry, and follow-through are completed correctly
  • Respond promptly to incoming questions and requests to maintain a high level of customer service
  • Pick, organize, and pack outgoing orders that may include parts, fittings, piping materials, and related fixtures
  • Support the layout, diagnosis, and problem-solving of hydronic heating systems, including baseboard, radiant, and steam applications
  • Build customer relationships through proactive communication and participation in industry events or trade associations that support sales development

Requirements

  • High school diploma or equivalent required
  • At least 3 years of experience in a related industry environment
  • Working knowledge of technical products, system applications, and design concepts
  • Strong written and verbal communication skills with the ability to assist customers clearly and effectively
  • Proficiency with computers, including Microsoft Word and Microsoft Excel
  • Excellent attention to detail and a consistent approach to accuracy
  • Self-directed work style, positive attitude, and attention to detail in presentation

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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