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Parts Interpreter

allianceautomotive.co.uk Logo

Alliance Automotive UK LV Ltd

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Location:
Australia , Melbourne - Dandenong South

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our Melbourne - Dandenong South office in a full-time permanent role and deliver outstanding customer service every day. The Parts Interpreter position is internally referred to as the Customer Service Representative.

Job Responsibility:

  • Provide excellent customer service by managing parts inquiries, requests, and quotes
  • Handle phone services and ensure a professional customer experience
  • Use APG systems to manage parts and inventory
  • Address customer escalations and maintain order records
  • Meet KPIs and focus on continuous improvement

Requirements:

  • Energetic Team player
  • Passionate about customers and service
  • Experienced in customer service, with strong relationship-building skills is highly desirable
  • A self-starter with a proactive, solutions-focused mindset
  • Reliable, punctual, and a confident communicator
  • Prior experience with Parts check and(or) Repair Connection systems is highly desirable
What we offer:
  • APG 'Me' Day: A paid, flexible day for team members to use as they wish
  • Paid Parental Leave: Newly introduced paid parental leave for permanent employees
  • Training: Comprehensive training, support, and resources provided
  • Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries
  • Events: Regular team catch-ups, monthly events, and annual awards
  • Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling
  • Diversity: A diverse team with varying ages, nationalities, abilities, and cultures
  • Security: A 30-year strong and growing business

Additional Information:

Job Posted:
March 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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