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Alliance Automotive UK LV Ltd Logo Alliance Automotive UK LV Ltd · Customer Service

Parts Interpreter

Australia, Melbourne - Dandenong South · Job Posted March 08, 2026
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Job Description

Join our Melbourne - Dandenong South office in a full-time permanent role and deliver outstanding customer service every day. The Parts Interpreter position is internally referred to as the Customer Service Representative.

Job Responsibility

  • Provide excellent customer service by managing parts inquiries, requests, and quotes
  • Handle phone services and ensure a professional customer experience
  • Use APG systems to manage parts and inventory
  • Address customer escalations and maintain order records
  • Meet KPIs and focus on continuous improvement

Requirements

  • Energetic Team player
  • Passionate about customers and service
  • Experienced in customer service, with strong relationship-building skills is highly desirable
  • A self-starter with a proactive, solutions-focused mindset
  • Reliable, punctual, and a confident communicator
  • Prior experience with Parts check and(or) Repair Connection systems is highly desirable

What we offer

  • APG 'Me' Day: A paid, flexible day for team members to use as they wish
  • Paid Parental Leave: Newly introduced paid parental leave for permanent employees
  • Training: Comprehensive training, support, and resources provided
  • Business Perks: Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries
  • Events: Regular team catch-ups, monthly events, and annual awards
  • Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling
  • Diversity: A diverse team with varying ages, nationalities, abilities, and cultures
  • Security: A 30-year strong and growing business
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