Parts Counter Sales Associate Job at ACE Hardware (Bozeman)

Job Description

The Parts Counter Sales Associate supports daily operations of a small engine repair shop by assisting customers at the sales counter, accurately identifying and locating parts, processing transactions, and maintaining inventory. This role requires strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment while delivering excellent customer service.

Job Responsibility

Greet and assist customers at the sales counter with parts inquiries and service questions
Perform accurate parts lookup using model numbers, equipment diagrams, and electronic or physical catalogs
Recommend appropriate replacement parts, accessories, and maintenance items
Process sales, returns, and special orders through the point-of-sale system
Call customers to notify them when their special-order parts have arrived
Schedule customer pick-ups and deliveries for seasonal Pick-Up & Delivery Specials
Collect required information including customer name, address, contact information, items for transport, and preferred time windows
Assign customers to appropriate routes based on geographic zones and daily capacity
Maintain and update the Pick-Up & Delivery calendar
Communicate pick-up/delivery dates and time windows to customers
Coordinate with drivers and shop staff to confirm readiness
Track completed pick-ups and deliveries and note any customer feedback
Communicate effectively with hardware store or bike shop management regarding delivery drivers
Collect and process customer payments for Spring and Fall Pick-Up & Delivery services
Ensure charges are entered accurately into the POS system
Provide customers with receipts and confirm payment
Maintain accurate records of all payments
Receive incoming parts shipments
Verify shipment accuracy, tag items, and stock shelves
Maintain clean, organized, and accurate parts inventory levels
Assist with cycle counts and general inventory upkeep
Communicate effectively with the Parts Purchasing & Inventory Coordinator
Sharpen chainsaw chains using an automatic chain sharpener
Prepare special-order parts for customer pickup
Support service technicians by locating and distributing required parts
Operate the register, card transactions only
Maintain accurate sales records and follow shop procedures
Answer phone calls and assist with scheduling, parts inquiries, and customer follow-up

Requirements

High school diploma or equivalent required
Experience in small engine repair, power equipment sales, automotive parts, hardware retail, or similar environment preferred
Ability to perform accurate parts lookup using model numbers and equipment diagrams (training provided)
Strong customer service and communication skills
Ability to multitask and work efficiently during peak periods
Basic mechanical aptitude and willingness to learn about small engine parts and equipment
Basic computer skills for POS systems, parts databases, and order entry
Accurate record-keeping abilities
Ability to lift 25-40 lbs. and move throughout the shop and inventory areas

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Parts Counter Sales Associate

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