Parts Counter Sales Associate

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
• Provide excellent customer service to internal and external customers: Process phone, email, and walk-in parts orders
• Effectively communicate product knowledge to customers, research customers' requests to determine correct part(s)
• Prepare quotes and provide product lead times, and freight costs to customers
• Manage parts orders and provide customers with order status updates
• Communicate with vendors and manufacturers when required
• Process paperwork including invoicing to customers and matching invoices to purchase orders
• Participate in annual parts inventory physical count
• Assist and provide support to Modern’s Product Support Sales Representatives (PSSR’S)
• Coordinate with the Credit Department concerning the credit status of the customer’s account

• High School Diploma or GED
• Proficient in Microsoft Office products (Outlook, Word, and Excel)
• Previous parts experience is helpful but not required
• Personable, highly motivated, detail oriented with the ability to work in a fast-paced environment
• Provide exceptional customer service
• Personal accountability and self-management to prioritize and complete all tasks
• Effective verbal and written communication skills
• Ability to manage relationships both internally and externally
• Teamwork: cooperate and support others within the Parts Department and the Modern Machinery organization
• Ability to use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes to customer orders
• Will be required to operate a forklift
• Must be able to lift 50 lbs. in a safe manner and utilize ladders for items that are off the floor

Previous parts experience

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)