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Connect customers with genuine parts. A proactive problem-solver role where technical know-how and customer service skills keep the industry moving. The go-to expert for sourcing, advising, and delivering the right parts.
Job Responsibility:
Providing face-to-face, over the phone and email support and advice to customers
Interpret & process incoming purchase orders for efficient dispatch
Coordinate the dispatch of customer orders within an acceptable time frame
Quote enquiries, monitor sales orders daily
Provide full and comprehensive parts support to internal service department/team of Field Service Technicians
Inform internal and external customers of their orders' progress
Work with Supply Chain team to ensure accurate forecasting and deliveries
Requirements:
Previous experience in a parts department environment
High levels of accuracy and be detail orientated
A proven understanding of the importance of great customer service
Be a computer savvy individual who is confident to learn and use multiple systems
Displays a positive and enthusiastic attitude
Able to work without direct supervision
Nice to have:
Previous exposure to mechanical parts or technical products
What we offer:
Get paid weekly
Onsite parking
Life insurance
Discounted medical insurance
Discounts on retail products
Work towards a NZQA level 3 Automotive Parts and Accessories Certificate