This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Be the expert who keeps big machines running. Keep the heavy diesel industry moving. Connect customers with genuine parts. You will be providing the highest level of service to our customers in Auckland, therefore we will be looking for those with experience in customer service. You will be reporting to a local Parts Manager so support and training will be provided.
Job Responsibility:
Providing face-to-face, over the phone and email support and advice to our customers to ensure they receive the right product and service information to meet their requirements
Interpret & process incoming purchase orders for efficient dispatch
Coordinate the dispatch of customer orders within an acceptable time frame, ensuring all documentation requirements are met
Quote enquiries, monitor sales orders daily
Provide full and comprehensive parts support our internal service department/team of Field Service Technicians
Inform internal and external customers of their orders' progress, maintaining a high standard of customer service at all times
Work with our Supply Chain team to ensure accurate forecasting and deliveries
Requirements:
Previous experience in a parts department environment
High levels of accuracy and be detail orientated
A proven understanding of the importance of great customer service
Be a computer savvy individual who is confident to learn and use multiple systems
Displays a positive and enthusiastic attitude
Able to work without direct supervision
Nice to have:
Previous exposure to mechanical parts or technical products
What we offer:
Get paid weekly
Onsite parking
Life insurance
Discounted medical insurance
Discounts on retail products
Work towards a NZQA level 3 Automotive Parts and Accessories Certificate