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Parts Correspondent

New Zealand, Tauranga · Job Posted February 20, 2026
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Job Description

Be the expert who keeps big machines running. Keep the heavy diesel industry moving. Connect customers with genuine parts. Step into a fast-paced role where your technical know-how and customer service skills keep the industry moving. As our Parts Correspondent, you’ll be the go-to expert for sourcing, advising, and delivering the right parts—when they’re needed.

Job Responsibility

  • Providing face-to-face, over the phone and email support and advice to customers
  • Interpret & process incoming purchase orders for efficient dispatch
  • Coordinate the dispatch of customer orders within an acceptable time frame
  • Quote enquiries, monitor sales orders daily
  • Provide full and comprehensive parts support to internal service department/team of Field Service Technicians
  • Inform internal and external customers of their orders progress
  • Work with Supply Chain team to ensure accurate forecasting and deliveries

Requirements

  • Previous experience in a parts department environment
  • High levels of accuracy and be detail orientated
  • A proven understanding of the importance of great customer service
  • Be a computer savvy individual who is confident to learn and use multiple systems
  • Displays a positive and enthusiastic attitude
  • Able to work without direct supervision

Nice to have

Previous exposure to mechanical parts or technical products

What we offer

  • Get paid weekly
  • Onsite parking
  • Life insurance
  • Discounted medical insurance
  • Discounts on retail products
  • Work towards a NZQA level 3 Automotive Parts and Accessories Certificate

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