Parts Coordinator

• Order Processing & Data Entry: Input high-volume customer order information and requests into our user-friendly, Excel-based ERP system, handling fewer than 100 orders per week
• Inbound Customer Service: Serve as the main contact for inbound phone calls and emails from North American clients
• provide quotes, verify part availability, and specify delivery timelines (no cold calling required)
• Technical Parts Sourcing: Read and interpret mechanical assembly and part drawings to accurately research component numbers, Example: specifically tracking down components for older equipment models
• Warranty Administration: Oversee incoming warranty requests by tracking equipment serial numbers, entering metrics into the ERP system, and verifying parts coverage timeframes
• Inventory Handling: Physically navigate the warehouse floor to pick small parts and package boxed shipments for couriers (UPS/Purolator)
• strictly manage the backend documentation for large warranty returns
• Cross-Functional Collaboration: Coordinate closely with internal engineering, financing, and assembly supervisors to answer detailed part inquiries and handle customer billings

• Minimum of 2 years of success in parts sales, technical sales, or customer service representatives
• Mechanically inclined with an interest in learning complex product specifications, ideally possessing basic familiarity with hydraulics, pneumatics, or electrical fittings
• Absolute capability to read, interpret, and research from technical assembly and part drawings
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Prior experience with manufacturing ERP systems is preferred, though full on-the-job training is provided
• Fluent English communication skills with a calm, professional demeanor to successfully guide clients and de-escalate customer concerns
• Exceptional attention to detail, strong time-management skills, and a reliable track record
• There will be times you need to enter the warehouse for parts, Steel toe boots/shoes are required while in the warehouse

Prior experience with manufacturing ERP systems is preferred

• Full time - Permanent role
• A competitive hourly wage of $28.00 – $32.00 per hour based on your technical skill set, with annual salary reviews
• Enjoy an early start to your weekends with a unique manufacturing-based schedule: Monday to Thursday, 7:00 AM – 4:00 PM, and Friday, 7:00 AM – 2:00 PM
• Standard health and dental coverage (80% employer-paid, 20% employee-paid) launched immediately after 3 months
• Free parking at a brand-new facility located in a transit-accessible Ancaster business park