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The Maintenance Coordinator ensures that the fleet maintenance requirements are accurately identified, recorded, and prioritized within the maintenance system to meet maintenance safety, operational and Driver needs. The Maintenance Coordinator is also expected to be a team player in both maintenance and parts department and able to communicate effectively with technicians, drivers, outside vendors and Bison's customers.
Job Responsibility:
Repair Order Management: Open and manage shop and outsourced repair orders, coordinate appointments, and ensure clear communication with Shop Supervisors, Technicians, and Maintenance Coordinators
Mobile & Satellite Repairs: Schedule and oversee mobile repair orders and satellite EDVIR deficiencies, ensuring timely creation and communication of repair orders
Dispatch & Shunt Coordination: Keep dispatch and shunt departments informed of trailer repair statuses and required trailer movements
Repair Order Entry: Accurately record driver requests, preventative maintenance details, and assign technicians with guidance from the Shop Supervisor
Driver & Customer Relations: Provide courteous service, gather detailed equipment issue information, and communicate schedule changes affecting operations and driver availability
Administrative Tasks: Create purchase orders, update unit and safety data in TMW, scan and organize PMVI documents, perform satellite updates, and assist with maintaining parts inventory to support repair operations
Support & Coverage: Assist Parts Team, cover for Shop Supervisor when needed, and support onboarding/offboarding of Owner Operators
Reporting & Data Integrity: Utilize reports to identify and correct data issues, ensuring accuracy and compliance with established guidelines
Requirements:
Proven experience in a maintenance administration or coordination role, preferably within a fleet or transportation environment
Exceptional organizational and record-keeping skills, with the ability to manage multiple tasks efficiently
High attention to detail, ensuring accuracy in data entry, documentation, and communication
Comfortable with learning and using various software systems, including maintenance management platforms
Strong problem-solving abilities, with a proactive approach to identifying issues, assessing options, and implementing effective solutions
Excellent interpersonal and communication skills, capable of working collaboratively across departments and providing professional customer service
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams