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Join Paul Rigby Ltd as a Parts Advisor in our busy Tollgate Drive site, where your expertise will play a crucial role in supporting our automotive operations. This full-time, permanent position offers a competitive salary package, reflecting the importance we place on your skills and contribution. As a key member of our team, you will be the vital link between our customers, suppliers, and workshops, ensuring the smooth and efficient supply of vehicle parts.
Job Responsibility:
Provide excellent customer service by assisting customers and colleagues with parts enquiries, orders, and availability
Process and manage parts orders accurately and efficiently using company systems
Liaise with suppliers and maintain good relationships to ensure timely delivery of stock
Maintain accurate parts stock levels by conducting regular stock checks and reporting discrepancies
Advise customers on appropriate parts and accessories, including technical specifications and compatibility
Support the workshop and sales teams by ensuring parts are available when needed to minimise vehicle downtime
Handle returns and warranty claims in line with company policies
Keep up to date with new products and developments in the automotive parts industry
Maintain a clean, organised, and safe working environment within the parts department
Requirements:
Previous experience in a similar parts advisor or automotive parts sales role is highly desirable
Strong knowledge of automotive parts, components, and terminology
Excellent communication and interpersonal skills, with a friendly and approachable manner
Good IT skills including proficiency with Microsoft Office and stock management systems
Ability to work well within a team and also independently when required
Strong organisational skills and attention to detail
Willingness to learn and develop within the automotive industry
Full UK driving licence is advantageous but not essential
What we offer:
Competitive salary package reflecting your expertise and contribution
Permanent, full-time role with career progression opportunities within Paul Rigby Ltd
Supportive and friendly working environment
Training and development opportunities to enhance your skills
Contributory pension scheme
Employee discounts on automotive services and products