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NAPA Auto Parts Commercial is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Job Responsibility:
Taking orders over the telephone, upselling to increase invoice value
Outbound calling to raise customer awareness and achieve higher sales
Building long-term rapport with local customers
Actively promote offers, discounts and customer competitions
Limiting credits and returns by ordering and sending the right parts, first time
Requirements:
Punctual, organised, and efficient whilst working towards deadlines
Pro-active and enthusiastic when speaking with customers
Able to demonstrate empathy towards customers
Professional and possess excellent communication skills
What we offer:
An opportunity to join a global brand and market leader
Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
Opportunities for career progression and bespoke training
Free pension advice from our standard pension provider
Free access to Health, Wellbeing and Financial tools
Potential to earn a performance based bonus, paid monthly