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Here at Williams, our Parts Advisors play a key role in keeping our aftersales operations running smoothly, ensuring customers and workshop teams receive the right parts, at the right time, with exceptional service. This is an opportunity to join a professional, well‑equipped dealership environment where accuracy, organisation and customer care are at the heart of everything we do.
Job Responsibility
Providing professional customer service supporting customers and workshop teams with parts enquiries
Identifying and supplying parts ensuring accuracy and efficiency
Processing orders and returns following company procedures
Maintaining stock records assisting with stock checks and audits
Monitoring back orders keeping customers updated on availability
Maintaining a clean, organised department
Supporting sales targets contributing to departmental objectives
Requirements
Previous experience in an automotive parts or motor trade environment (desirable)
Strong customer service and communication skills
Good organisation and attention to detail
Ability to work well in a fast‑paced team
Basic computer skills and familiarity with stock systems
What we offer
Monthly performance bonus, of £3,000 per year - earn even more for great performance
Career development plan, including full manufacturer training and certification
Structured working hours, averaging a 42 hour week with Saturday mornings on a 1‑in‑3 rota
Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
Prestige staff car options and staff discounts across the Group
Great facilities and a professional, supportive team environment
Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
£1,000 employee referral bonus for introducing great people to the business
Medicash healthcare scheme to support everyday health costs
Employee Assistance Programme (EAP) offering confidential support, advice and counselling
Wellbeing courses and support to help you look after your physical and mental health
Company pension scheme and life assurance cover for long-term security
Employee reward and recognition schemes celebrating great performance
Annual Williams summer staff event and children’s Christmas party