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The Parts Administrator plays a vital role in ensuring the smooth running of our warehouse operations and maintaining the highest standards of stock accuracy, efficiency, and compliance. Although not customer-facing, this role is critical to the customer journey, ensuring that every order is supported by accurate stock control, efficient returns handling, and timely communication with internal teams and external suppliers. Working closely with Customer Services, the Warehouse team, Accounts, and suppliers, the Parts Administrator ensures timely processing of returns, claims, and backorders, while maintaining full control over critical operational processes.
Job Responsibility:
Process customer returns accurately and promptly
Liaise with the Customer Services team to resolve return queries and courier-related issues
Maintain an organised and well-controlled returns area
Process courier claims
Manage warranty claims end-to-end, liaising with suppliers regarding inspections, processing, and decisions
Requirements:
Strong organisational skills with experience managing critical processes
Excellent attention to detail and strong numerical/literacy skills
Confident communicator with suppliers, couriers, and internal teams
Motivated, proactive, and able to work independently
Strong analytical and problem-solving skills
Good computer literacy and ability to learn systems
What we offer:
25 days holiday rising with length of service - plus bank holidays
Access to our online rewards platform giving you cash back and discounts for multiple retailers