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This role has responsibility for leading and strengthening strategic partnerships and referral pathways within Virtual Services. The role enables seamless integration and referral pathways across internal programs, funding partners and key external stakeholders, responding to emerging business partnerships and sector needs, ensuring stronger service outcomes and enhanced client impact.
Job Responsibility:
build and maintain strong relationships with a diverse range of organisations across the sector including education, mental health, child protection and non- governmental for-purpose organisations
represent Virtual Services in forums, meetings and working groups to strengthen partnerships and sector collaboration
conduct research to identify service gaps, opportunities and insights to support integration with internal and external stakeholders
ensure contracts and reporting are delivered accurately, within scope and on time
establish and oversee Virtual Services specialist helplines and referral pathways
develop and implement efficient cross-agency referral protocols
facilitate the exchange of information between Virtual Services, yourtown programs and external partners, including facilitation of audits
develop and deliver information or capability-building sessions to team members and partners
partner with program managers to support specialist service development, implementation and continuous improvement
Requirements:
relevant university degree qualification in psychology, social work, counselling or related field
minimum 5 years’ experience in a similar role
demonstrated knowledge of State Education, Mental Health and Child Protection sectors as they relate to children and young people and parents and carers
proven experience aligned to information-sharing protocols and ethical considerations
strong interpersonal, organisational and time management skills
ability to communicate effectively with diverse stakeholders
proficiency in research and evaluation techniques
ability to facilitate internal and external presentations
ability to travel interstate
Nice to have:
passion, commitment and belief in young people
genuine passion for networking and developing stakeholder connections
What we offer:
salary sacrifice options to increase your take home pay
ability to negotiate flexible work hours and work arrangements
opportunities for internal and external professional development
free access to LinkedIn Learning including over 16,000 learning modules
a genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
access to free and confidential counselling sessions for you and members of your immediate family
access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations