Partnership success coordinator

• Creating the processes, KPI’s and routines of the department that you will create and own
• Ensuring the satisfaction of signed clients by working closely with the Operations team
• Driving client adoption of our tools and solutions to integrate seamlessly with their retail activities
• Designing and launching special campaigns on the charging stations in connection with retailer client events
• Maximizing our Net Promoter Score among clients
• Gathering client feedback to inform our product roadmap and commercial messaging
• Automating the above processes wherever possible
• Identifying underperforming sites and proposing initiatives to increase usage
• Expanding our network by identifying sites where additional charging stations could be installed and negotiating extension contracts at existing locations
• Turning existing clients into ambassadors for prospective clients
• Coordinating with the rest of the Business Development team to support the achievement of commercial growth objectives

• Fluent in FR + NL + EN
• Holds a Master’s degree in Business, Engineering, Communication or an equivalent field
• 1–3 years of experience, ideally in customer success management within a high-growth B2B scale-up
• Excellent written and verbal communication skills
• Highly organized with a strong sense of priorities
• Pragmatic
• Entrepreneurial mindset
• Rigorous and methodical
• Comfortable engaging with clients and enjoys client-facing interactions
• Excellent stress management
• Strong commercial acumen, creativity, and a drive to propose innovative and relevant solutions to clients
• Able to understand our business plan and growth and profitability levers as an investment fund, while also comprehending retailer businesses to offer tailored solutions
• Passionate about sustainable mobility

Experience in electric mobility is a plus

• Private health insurance coverage
• Gym membership
• Flexible working hours
• Annual offsite
• Regular team-building events
• English Training
• Free office snacks and unlimited coffee & Meal allowance for every worked day
• Special discounts for charging your electric vehicle