Partnership Success Coordinator

• Ensure the satisfaction of signed clients by working closely with the Operations team
• Drive client adoption of our various tools to integrate with their retail activities: integration with loyalty programs, cross-promotions, and temporary marketing campaigns on kiosks to generate in-store traffic
• Design and launch special campaigns on the kiosks aligned with retailers’ events
• Maximize our Net Promoter Score (NPS) among clients
• Collect client feedback to inform our product roadmap and sales messaging
• Automate the above processes as much as possible
• Identify underperforming locations and propose initiatives to increase usage, either jointly with the client or independently
• Expand our partner network
• Identify locations where additional kiosks can be deployed and secure extension contracts on existing sites
• Turn existing clients into ambassadors to support outreach to new prospects
• Coordinate with the broader Business Development team to support the achievement of commercial growth objectives

• Master’s degree (Bachelor +5) from a top Business School, Engineering School, or equivalent
• 2–3 years of professional experience, ideally in Customer Success Management within a fast-growing B2B scale-up
• Excellent written and verbal communication skills, with the ability to concisely present progress updates and potential blockers, and to clearly articulate our value proposition to clients from a commercial standpoint
• Strong organizational skills with a clear sense of priorities
• You have critical thinking and you assess situations and data efficiently, creatively and accurately
• Pragmatic and solution-oriented, able to avoid unnecessary detail and quickly identify simple, effective solutions to problems
• Strong entrepreneurial mindset, with the autonomy and independence required to make important decisions quickly
• Rigorous and methodical, capable of analyzing the performance of initiatives and drawing clear, actionable conclusions
• Highly comfortable with both written and spoken communication, with a strong affinity for client interaction
• Excellent stress management skills, particularly in high-pressure or tense client situations
• Strong commercial acumen, combined with creativity and a taste for challenge, enabling the proposal of innovative and relevant solutions to clients
• Ability to understand our Business Plan and key growth and profitability drivers as an investment-backed company, as well as to grasp retailers’ business models in order to propose solutions tailored to their needs
• Strong interest and enthusiasm for sustainable mobility, with the ambition to help capture a rapidly growing market through a disruptive value proposition. Experience in electric mobility is a plus
• if not, we will support your ramp-up
• Fluency in English is required

Experience in electric mobility

• Private health insurance coverage
• Gym membership to help you stay active
• Flexible working hours: you own your time
• Annual offsite where we celebrate the year’s achievements and spend quality time together (last year we went to Algarve, Portugal!)
• Regular team-building events with your local teammates
• English Training as English is our language used to connect with all markets and teams
• Free office snacks and unlimited coffee & Meal allowance for every worked day
• 50% Reimbursement of navigo
• Special discounts for charging your electric vehicle