Partner Technical Solutions Manager

• Partner with Partnership Sales during early reseller discussions to assess technical feasibility and integration scope
• Define timelines, resource requirements, and data-flow architecture for each partner’s implementation
• Translate partner workflows into integration requirements (API, authentication, and data mapping)
• Serve as the technical project lead during partner implementation and onboarding
• Own technical enablement, configuration, and validation of partner environments (e.g., API access, data ingestion, and workflow testing)
• Coordinate with internal Engineering and Product teams to resolve blockers and ensure successful launches
• Act as the ongoing technical escalation point for reseller partners post-launch
• Troubleshoot integration and data-flow issues that exceed Clinician Experience scope
• Manage the partners support mailbox and ensure SLAs for resolution are met
• Test and validate new Nabla releases before partner rollout to ensure compatibility
• Communicate version changes, API updates, migrations, and feature flags proactively to partners
• Maintain clear change-management documentation and lead release-readiness reviews
• Maintain partner-facing technical documentation, including integration guides, setup instructions, and troubleshooting FAQs
• Run technical training sessions for partner teams (e.g., new feature enablement, integration workflows)
• Track partner feedback themes and advocate for fixes or enhancements, ensuring partner needs are visible in prioritization discussions with Product

• 5–8 years experience in technical solutions, implementation engineering, or forward-deployed roles in the healthcare technology space
• Strong understanding of REST APIs, JSON, webhooks, and authentication models (OAuth2)
• Familiarity with FHIR, SMART-on-FHIR, HL7, and healthcare data standards
• Experience reading logs, tracing requests, reproducing bugs, and testing APIs with tools like Postman or curl
• Proficient with monitoring and error-tracking tools (e.g., Sentry, Datadog)
• Ability to write lightweight scripts (Python or JS) for validation, testing, or automation
• Exceptional clarity in writing partner-facing and internal documentation
• Exceptional communicator who can bridge business and technical discussions
• Ability to build trust quickly with partner counterparts including engineers, PMs, and leadership

Experience working directly with reseller or platform partners

• Competitive salary and stock options
• 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays
• Unlimited sick leave
• Paid leave for new parents
• $1,500 to purchase home office equipment
• Full ownership of your time and schedule