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Partner Technical Advisor - Intune

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Microsoft Corporation

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Location:
Japan , Tokyo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.

Job Responsibility:

  • Conducts in-depth case reviews and wellness checks to ensure case progression and resolution
  • Acts as an escalation point and unblocks service delivery challenges
  • Provides process and technical feedback to improve case handling
  • Leads case triage meetings to share knowledge and optimize support
  • Facilitates cross-team collaboration to resolve complex technical issues
  • Manages the swarming process to bring the right resources together quickly
  • Coaches engineers on internal collaboration and community-building
  • Works with stakeholders to drive top priority issue resolution
  • Gathers and shares feedback to enhance support processes and tools
  • Partners with managers and SDMs to plan and implement continuous improvements
  • Identifies process flaws early and advocates for necessary changes
  • Updates knowledge bases and evangelizes process best practices
  • Assesses skill gaps and designs training plans for delivery partners and internal teams
  • Supports readiness initiatives including mentoring, documentation, and knowledge sharing
  • Collaborates with multiple stakeholders to implement readiness programs
  • Shares knowledge in internal communities and responds to engineering queries
  • Engages in reactive/proactive collaboration via swarming and issue management
  • Helps build communities across support roles to drive operational excellence
  • Drives quality and efficiency improvements in partnership with delivery leaders

Requirements:

  • 2+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
  • Strong working experience on Mobile Device Management(MDM)/Intune OR equivalent experience
  • Mandarin Language: fluent in reading, writing and speaking
  • Japanese Language: confident in reading and writing
  • moderate spoken Japanese skills
  • English Language: confident in reading and writing
  • moderate spoken English skills

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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