Partner Support Tech Consultant

Partner Support Tech Consultant (all genders). THE ROLE & THE TEAM: Partner Care (PaCa) is the operational backbone for brands, retailers, and merchants navigating the Zalando platform. Annually, our support ecosystem manages over a quarter of a million partner interactions. While day-to-day first-line partner support is executed through a scaled, multi-vendor network of external BPO partners, our internal Partner Care team acts as an inward-facing steering, engineering, and resolution engine. We design, scale and operate hundreds of support processes, build and maintain state-of-the-art CRM solutions, we run optimisation projects and we develop our internal metrics and insights suite. This position supports the execution engine for technology and automation within Partner Care. Working directly alongside our Principal Technical Consultant, this role bridges the gap between high-level technological vision and rapid, hands-on optimization across Salesforce Service Cloud and central enterprise automation platforms.