Partner Support Supervisor Job at Fever (Madrid)

Partner Support Supervisor

Lead a team ensuring operational excellence and outstanding service to partners ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise team of 5-10 Partner Support Representatives/Specialists
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers
Act as first escalation point for complex partner issues

What we offer

Inclusive and diverse workspace
Accommodation during selection process

Fulltime

Surgical Support Service Supervisor

The Surgical Support Services Supervisor, under the direction of the Perioperati...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) BLS
Respirator Fit Test - The University of Kansas Health System (TUKHS) upon Hire

Job Responsibility

Assists in scheduling needed in-services (i.e. sterile technique, etc)
Assists with patient transfers and communicates with patient utilizing high service standards/behaviors
Communicates with the health care team
effective communication regarding room needs, necessary follow-up by intraoperative team
Coordinates case cart stocking and QA responsibilities to ensure timely, efficient and accurate product delivery
Coordinates job responsibilities such as monthly and/or daily assignments within Surgical Support Services
Facilitates adequate stocking of emergency supply stock and specialty section stock to ensure accessibility for patient care needs
Maintain adequate staffing (i.e. vacation, sick calls, etc) by scheduling personnel shifts appropriately and efficiently and facilitating effective communication with staff
Maintains high level of supply organization to ensure that inventory is appropriately managed and accessible to the health care team
Participates in projects and performs other duties as assigned by the Surgical Support Services Supervisor and/or other member of the Perioperative leadership team

Fulltime

Warehouse Supervisor Days

Are you the kind of person who thrives in a fast‑paced environment, loves bringi...

Location

United Kingdom , Alsager

Salary:

33069.40 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Confident leading people and creating a supportive, high-performing team environment
Can stay organised and focused in a busy operational setting
Have a solid understanding of warehouse processes and inventory systems
Confident in making good decisions under pressure and solve problems calmly
Take Health & Safety seriously and set the standard for safe working
Build strong relationships and communicate clearly with colleagues at all levels
Comfortable using warehouse systems and technology to keep things running smoothly

Job Responsibility

Supporting the smooth and safe running of daily warehouse operations
Leading, motivating, and supporting your team to deliver high‑quality work every shift
Maintaining accurate stock levels and resolving inventory issues quickly
Delivering daily briefings and clear communication to keep everyone aligned
Managing low-level people processes such as discussions, investigations, and welfare conversations
Owning Health & Safety routines including incident reporting, walkarounds, and safe MHE practices
Working collaboratively with other teams and partners to support operational goal

Fulltime

Warehouse Supervisor Nights

Are you the kind of person who thrives in a fast‑paced environment, loves bringi...

Location

United Kingdom , Alsager

Salary:

35310.50 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Confident leading people and creating a supportive, high-performing team environment
Can stay organised and focused in a busy operational setting
Have a solid understanding of warehouse processes and inventory systems
Confident in making good decisions under pressure and solve problems calmly
Take Health & Safety seriously and set the standard for safe working
Build strong relationships and communicate clearly with colleagues at all levels
Comfortable using warehouse systems and technology to keep things running smoothly

Job Responsibility

Supporting the smooth and safe running of daily warehouse operations
Leading, motivating, and supporting your team to deliver high‑quality work every shift
Maintaining accurate stock levels and resolving inventory issues quickly
Delivering daily briefings and clear communication to keep everyone aligned
Managing low-level people processes such as discussions, investigations, and welfare conversations
Owning Health & Safety routines including incident reporting, walkarounds, and safe MHE practices
Working collaboratively with other teams and partners to support operational goal

Fulltime

Human Resources Business Partner

Torus is hiring a Human Resource Business Partner to support our Manufacturing o...

Location

United States , South Salt Lake

Salary:

95000.00 - 125000.00 USD / Year

Torus

Expiration Date

Until further notice

Requirements

6+ years of HRBP / People Operations experience, supporting manufacturing, operations, or high-volume hourly workforces
Strong employee relations skills (performance management, investigations, terminations, conflict resolution)
Proven ability to coach frontline leaders and supervisors through people issues with speed and consistency
Experience partnering with Recruiting to support rapid hiring ramps and workforce planning
High judgment, discretion, and ability to navigate complex interpersonal situations
Background supporting manufacturing, or industrial teams
Familiarity with compliance, timekeeping, and hourly workforce best practices
Based in or near Utah with ability to work in person as needed

Job Responsibility

Be the primary People Ops partner for Manufacturing leaders and frontline supervisors—driving team health, execution, and culture on the floor
Turn production goals into people plans (shift coverage, role clarity, org structure, and workforce readiness)
Own headcount planning + hiring readiness—what to hire, when to hire, and how to scale without breaking the team
Coach supervisors in real time on accountability, performance management, feedback, and consistent decision-making
Lead employee relations with speed + fairness (attendance, corrective action, investigations, and terminations) with strong judgment and discretion
Strengthen frontline leadership capability through practical tools, coaching, and consistent People Ops standards
Deliver seamless onboarding and Day 1 readiness to increase first-month retention and prevent early attrition
Track and act on workforce data (headcount, attrition trends, staffing gaps, performance themes, retention risks)
Partner closely with Recruiting to improve pipeline flow, hiring velocity, and candidate quality for high-volume roles
Spot people risks early (morale, turnover spikes, manager gaps, engagement issues) and intervene before they escalate

What we offer

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
Dental insurance
and Vision insurance
Human-centered Paid Time Off including unlimited discretionary PTO
10-days paid company holidays
Waiting period-free 100% paid parental leave
Torus paid Life with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance

Fulltime

Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years relevant experience
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Intermediate expertise in PowerPoint, Word and other Microsoft applications
Intermediate Excel skills: can confidently create, manipulate, pivot, trend data in Excel
Strong verbal and written communication skills
Utilizes effective networking and relationship building skills
Displays highly self-motivated, analytical, detail oriented, organized and methodical thinking skills
Experience in creating and implementing processes
Demonstrated organizational, time and project management skills

Job Responsibility

Acts as a Subject Matter Expert and is the first level contact to guide and support Specialists
Partners with Supervisor/ Manager to complete quality monitoring on a monthly basis, offering feedback and coaching
Act as primary back-up for the Team Manager when necessary
Create and improve tools to increase specialist’s subject knowledge and reduce errors
Develop actionable plans to reduce issues and improve escalation channels
Identifies trends and anomalies, and presents options for improvement or updates to content through knowledge articles
Analyzes data to identify improvement opportunities across the teams driving effectiveness and efficiency improvements
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps

Fulltime

Senior Clinical Practice Integration Specialist

The Senior Clinical Practice Integration Specialist plays a vital role in streng...

Location

United States , Oconomowoc

Salary:

Not provided

Rogers Behavioral Health

Expiration Date

Until further notice

Requirements

Master’s degree preferred in Counseling, Psychology, Social Work, Marriage and Family Therapy, or a related behavioral health field from an accredited program
Equivalent experience will be considered, including candidates with a Bachelor’s degree combined with an advanced substance use disorder credential (e.g., SAC, CADC, LADC or equivalent) and significant clinical and practice-based experience in behavioral health settings
Active clinical credential or license, or eligibility for credentialing/licensure as applicable to role scope, with the ability to meet organizational and state requirements
Minimum of 5+ years of progressive experience in behavioral health clinical care, with demonstrated involvement in practice implementation, training, supervision, or quality improvement initiatives
Demonstrated expert knowledge of therapist workflow, clinical documentation standards, and minimum regulatory and licensing requirements, including substance use–related regulations, accreditation standards, and payer expectations
Proven experience in clinical care delivery, training, and supervision
Strong interpersonal skills are needed to interact with patients and professional staff
Must be able to work independently and complete assignments within specified time frames
Must be able to read and communicate through written, verbal, and auditory skills and abilities
Physically/Mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical

Job Responsibility

Deliver comprehensive onboarding and ongoing training for direct-care clinicians
Provide training that integrates evidence-based practices, regulatory standards, care pathways, and documentation requirements
Maintain and update training materials to reflect best practices, licensure standards, accreditation expectations, and organizational policies
Offer re-training, consultation, and just-in-time training to strengthen clinician skill development and treatment fidelity and support coaching to standards
Support training and development for clinical leaders (e.g., clinical supervisors, managers)
Support training and development for undergraduate interns/practicum students
Train clinicians on the practical use of clinical technologies that support documentation, workflow efficiency, patient engagement, and treatment delivery
Ensure staff understand how technology intersects with clinical models, documentation standards, and regulatory expectations
Provide frontline support and troubleshooting related to clinical technology use
Monitor the use of technology to identify training needs, skill gaps, and opportunities to enhance clinical efficiency or accuracy of documentation

What we offer

Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)

Fulltime

Construction Supervisor

The purpose of this role is to supervise civil contractors, liaising with the co...

Location

United Kingdom , East Sussex

Salary:

45000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Previous civils supervisory construction experience in a similar role
Commercial awareness
Delivery focused
External site survey experience
NRSWA Supervisor Units LA, S1 - S5, & S7

Job Responsibility

Supervision of the day-to-day contractor delivery
Report on contractor progress and efficiency
Undertake civil validations
Report any concerns, near misses or accidents to the H&S Manager, Senior Supervisor & Construction Manager
Coach and support the build partner, ensuring any ‘blockers’ to the plan are highlighted and escalated
Conduct weekly site audits across a minimum of 50% of deployed gangs
Update daily/weekly reports and review against the project delivery milestones, highlighting any risks to the Construction Manager
Consult with the Highways Department, Local Authorities and other Utilities companies on behalf of the business to coordinate works
Ensure principal contractors have site-specific method statements and risk assessments in place
Liaise with the public, dealing with any issues that the network construction activities may have caused, taking ownership of any complaints and resolving them

Partner Support Supervisor

Fever

Location:
Spain , Madrid

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 30, 2025

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