Partner Support Supervisor Job at Fever (Madrid)

Partner Support Supervisor

Lead a team ensuring operational excellence and outstanding service to partners ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise team of 5-10 Partner Support Representatives/Specialists
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers
Act as first escalation point for complex partner issues

What we offer

Inclusive and diverse workspace
Accommodation during selection process

Fulltime

New

Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years relevant experience
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Intermediate expertise in PowerPoint, Word and other Microsoft applications
Intermediate Excel skills: can confidently create, manipulate, pivot, trend data in Excel
Strong verbal and written communication skills
Utilizes effective networking and relationship building skills
Displays highly self-motivated, analytical, detail oriented, organized and methodical thinking skills
Experience in creating and implementing processes
Demonstrated organizational, time and project management skills

Job Responsibility

Acts as a Subject Matter Expert and is the first level contact to guide and support Specialists
Partners with Supervisor/ Manager to complete quality monitoring on a monthly basis, offering feedback and coaching
Act as primary back-up for the Team Manager when necessary
Create and improve tools to increase specialist’s subject knowledge and reduce errors
Develop actionable plans to reduce issues and improve escalation channels
Identifies trends and anomalies, and presents options for improvement or updates to content through knowledge articles
Analyzes data to identify improvement opportunities across the teams driving effectiveness and efficiency improvements
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps

Fulltime

New

Senior Finance Assistant

As the Senior Finance Assistant this role sits within the Invoice/Premium and Cl...

Location

United Kingdom , Haywards Heath

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Part qualified accountancy qualification (ACCA, CIMA, etc)
An advanced understanding of MS Excel, other office applications a bonus
Sales Ledger/Accounts Receivable processing experience
Experience of deadline driven environments
Minimum of 5 GCSE/O level qualifications with English and Mathematics as two of the five.

Job Responsibility

Management and oversight of the deliverables of the invoice processing assistant team, team of 2 managing processing of third party premium and claims for the Underwriting entities
Involvement in the onboarding process for new partners or renewing business, managing the deliverables required to support the receivables function
Work with the Finance Reporting teams to ensure all premium and claims records reported in the accounting platform (SAP) are complete and accurate
Take ownership for debtor management
Update and maintain balance sheet reconciliations for all GL codes managed by the invoicing team
Provide support during all audits, internal or external
Review processes within the invoice processing team and propose improvements
Support the Senior Reconciliation Assistant and act as cover point for absences
Support UAT for the Insurance data Lake (IDL) and the accounting platform
Support the Invoice and Reconciliations Supervisor in any matters arising

Air Conditioning Engineer

Air Conditioning Engineer – Mobile Role. Are you a qualified Air Conditioning En...

Location

United Kingdom , Heathrow

Salary:

46000.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

NVQ Level 2 in a relevant trade
City & Guilds 2079 F-Gas Regulations (Cat1)
Full UK Driving Licence
3+ years in a similar multi-site, multi-discipline role
Strong IT skills and familiarity with CAFM systems
Experience in customer-facing outsourcing environments
Ability to manage and prioritise tasks effectively

Job Responsibility

Carry out statutory and routine PPMs and reactive maintenance across various sites
Focus on air conditioning systems while supporting other disciplines as needed
Provide expert advice and technical support to clients and colleagues
Accurately record time and materials for minor works and assist with quoting
Keep Maximo (CAFM system) updated via tablet and ensure timesheets are complete
Deliver excellent service with a goal of 100% customer satisfaction
Keep clients informed with regular updates and feedback
Report progress to your Area Manager
Work closely with Account Support, Supervisors, Managers, and Sub-Contractors
Support safe delivery of all works, including those by service partners

What we offer

Company van
Career progression & development opportunities
Work on diverse projects across multiple sites
Be part of a collaborative and supportive team
25 days plus bank holidays

Fulltime

Website Director

Harbinger Marketing is seeking a highly organized and visionary Website Director...

Location

United States , Tyrone

Salary:

80000.00 - 95000.00 USD / Year

Harbinger Marketing

Expiration Date

Until further notice

Requirements

Professionalism – Ability to effectively present information and respond to questions from supervisors, partners, and team members. Presents a pedigreed personal image both externally and internally
Planning and Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, and sets goals/objectives
Problem Solving – Identifies and resolves problems efficiently by gathering and analyzing information, and then developing solutions based on reason
Passion for Partner Development – The heartbeat of Harbinger Marketing is helping small business owners achieve their goals. Your drive should come from seeing the success of our partners
Cost Consciousness – Works within the approved budget, develops and implements cost-saving measures, and conserves company and partner resources
Attention to Detail – Balances multiple website projects simultaneously while ensuring high standards and accuracy in execution
Standard of Work – We work with a spirit of excellence in all that we do. This includes delivering websites with a high standard of creativity, performance, and attention to detail
Emotional Intelligence – Ability to identify and manage one’s own emotions and the emotions of others, whether positive or negative

Job Responsibility

Lead and manage the Website Planning, Design, and Development Team (Developers, Project Managers, Project Coordinators, Web Designers, and Contractors)
Provide leadership, mentorship, and accountability to ensure performance standards are met
Assign workloads, monitor capacity, and support team growth
Conduct regular check-ins and provide feedback to drive continuous improvement
Shape the strategic direction of website planning and execution, ensuring partner goals, user experience best practices, and scalability are factored into every build
Collaborate with sales, creative, and leadership to refine website positioning, features, and approach during early planning stages
Provide insights and recommendations that influence not only project execution but also the overall vision and standards for website builds at Harbinger Marketing
Oversee multiple concurrent website projects, maintaining clear timelines and deliverables
Serve as the central point of accountability between teams, ensuring scope, quality, and deadlines are consistently met
Develop best practices, templates, and frameworks for scaling website builds

What we offer

Competitive health insurance plans
Life insurance policies
Disability insurance plans
401k retirement plan with matching contributions
Health Insurance (United HealthCare Plan with health and prescription coverage after 60-day introductory period or a stipend)
Dental & Vision coverage (voluntary)
Term Life insurance ($50,000 provided at no charge)
Short-term Disability (salary paid for up to 90 days)
Long-term Disability (salary paid for up to 2 years)
401k Plan (eligible after 2 months of service)

Environmental Science Educator

NatureBridge provides overnight environmental science education experiences for ...

Location

United States , El Portal, CA

Salary:

17.14 USD / Hour

NatureBridge

Expiration Date

Until further notice

Requirements

At least 1 year of relevant formal or informal teaching experience
The social and emotional skills to build rapport and positive relationships with people from all backgrounds, abilities, cultures, orientations, identities and communities
A demonstrated commitment to equity and inclusion within your teaching and workplace community
The ability to communicate clearly to different groups, including students, coworkers, supervisors and educational partners
A desire to learn and grow, and an openness to feedback and coaching
Capacity to pivot quickly and manage logistical changes with composure
A valid Wilderness First Responder (Yosemite and Olympic) or Wilderness First Aid (Golden Gate and Prince William Forest) Certification or a willingness to attain the certification prior to the start date
The ability and willingness to perform physically challenging work outdoors and in all weather conditions on uneven terrain
able to hike 5-7 miles in uneven terrain
Ability to work flexible hours and split shifts, including evenings

Job Responsibility

Lead multi-day, student-centered, experiential environmental science programs in outdoor settings
Facilitate inclusive, culturally relevant instruction that incorporates multiple perspectives and connects learning to students’ lives and communities
Engage students in scientific practices through hands-on investigations, while tailoring programming to meet the specific needs of each school group, align with teacher-defined outcomes, and reflect the NatureBridge Theory of Change
Follow NatureBridge risk management policies and procedures, and use sound judgment to make decisions and manage risk while managing students’ physical and emotional well-being when leading groups in outdoor settings
Administer and document first aid as necessary and appropriate, and document as required by NatureBridge
Foster a supportive, respectful learning environment and model responsible environmental behavior
Design and lead evening programs or assist guest presenters and partners, typically twice weekly following the field day
Serve as an educator on standby when scheduled
Assess and document student learning
contribute to program reflection, evaluation and improvement

What we offer

Medical, dental and vision insurance
Option for a 403b retirement plan with employer match after six months
Paid vacation, training days, and sick leave
Employee Assistance Plan (EAP)
Flexible Spending Account (FSA)
On-site housing may be provided as a benefit of employment

Fulltime

Environmental Science Educator

NatureBridge provides overnight environmental science education experiences for ...

Location

United States , Sausalito

Salary:

17.14 USD / Hour

NatureBridge

Expiration Date

Until further notice

Requirements

At least 1 year of relevant formal or informal teaching experience
The social and emotional skills to build rapport and positive relationships with people from all backgrounds, abilities, cultures, orientations, identities and communities
A demonstrated commitment to equity and inclusion within your teaching and workplace community
The ability to communicate clearly to different groups, including students, coworkers, supervisors and educational partners
A desire to learn and grow, and an openness to feedback and coaching
Capacity to pivot quickly and manage logistical changes with composure
A valid Wilderness First Responder (Yosemite and Olympic) or Wilderness First Aid (Golden Gate and Prince William Forest) Certification or a willingness to attain the certification prior to the start date
The ability and willingness to perform physically challenging work outdoors and in all weather conditions on uneven terrain
able to hike 5-7 miles in uneven terrain
Ability to work flexible hours and split shifts, including evenings

Job Responsibility

Lead multi-day, student-centered, experiential environmental science programs in outdoor settings
Facilitate inclusive, culturally relevant instruction that incorporates multiple perspectives and connects learning to students’ lives and communities
Engage students in scientific practices through hands-on investigations, while tailoring programming to meet the specific needs of each school group, align with teacher-defined outcomes, and reflect the NatureBridge Theory of Change
Follow NatureBridge risk management policies and procedures, and use sound judgment to make decisions and manage risk while managing students’ physical and emotional well-being when leading groups in outdoor settings
Administer and document first aid as necessary and appropriate, and document as required by NatureBridge
Foster a supportive, respectful learning environment and model responsible environmental behavior
Design and lead evening programs or assist guest presenters and partners, typically twice weekly following the field day
Serve as an educator on standby when scheduled
Assess and document student learning
contribute to program reflection, evaluation and improvement

What we offer

Medical, dental and vision insurance
Option for a 403b retirement plan with employer match after six months
All employees accrue paid sick leave

Parttime

Environmental Science Educator

NatureBridge provides overnight environmental science education experiences for ...

Location

United States , Sausalito

Salary:

17.14 USD / Hour

NatureBridge

Expiration Date

Until further notice

Requirements

At least 1 year of relevant formal or informal teaching experience
The social and emotional skills to build rapport and positive relationships with people from all backgrounds, abilities, cultures, orientations, identities and communities
A demonstrated commitment to equity and inclusion within your teaching and workplace community
The ability to communicate clearly to different groups, including students, coworkers, supervisors and educational partners
A desire to learn and grow, and an openness to feedback and coaching
Capacity to pivot quickly and manage logistical changes with composure
A valid Wilderness First Responder (Yosemite and Olympic) or Wilderness First Aid (Golden Gate and Prince William Forest) Certification or a willingness to attain the certification prior to the start date
The ability and willingness to perform physically challenging work outdoors and in all weather conditions on uneven terrain
able to hike 5-7 miles in uneven terrain
Ability to work flexible hours and split shifts, including evenings

Job Responsibility

Lead multi-day, student-centered, experiential environmental science programs in outdoor settings
Facilitate inclusive, culturally relevant instruction that incorporates multiple perspectives and connects learning to students’ lives and communities
Engage students in scientific practices through hands-on investigations, while tailoring programming to meet the specific needs of each school group, align with teacher-defined outcomes, and reflect the NatureBridge Theory of Change
Follow NatureBridge risk management policies and procedures, and use sound judgment to make decisions and manage risk while managing students’ physical and emotional well-being when leading groups in outdoor settings
Administer and document first aid as necessary and appropriate, and document as required by NatureBridge
Foster a supportive, respectful learning environment and model responsible environmental behavior
Design and lead evening programs or assist guest presenters and partners, typically twice weekly following the field day
Serve as an educator on standby when scheduled
Assess and document student learning
contribute to program reflection, evaluation and improvement

What we offer

Medical, dental and vision insurance
Option for a 403b retirement plan with employer match after six months
Paid vacation, training days, and sick leave
Employee Assistance Plan (EAP)
Flexible Spending Account (FSA)
On-site housing may be provided as a benefit of employment

Fulltime

Partner Support Supervisor

Fever

Location:
Spain , Madrid

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 30, 2025

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