Partner Support Supervisor Job at Fever (Mexico City)

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

New

Human Resources Business Partner

Torus is hiring a Human Resource Business Partner to support our Manufacturing o...

Location

United States , South Salt Lake

Salary:

95000.00 - 125000.00 USD / Year

Torus

Expiration Date

Until further notice

Requirements

6+ years of HRBP / People Operations experience, supporting manufacturing, operations, or high-volume hourly workforces
Strong employee relations skills (performance management, investigations, terminations, conflict resolution)
Proven ability to coach frontline leaders and supervisors through people issues with speed and consistency
Experience partnering with Recruiting to support rapid hiring ramps and workforce planning
High judgment, discretion, and ability to navigate complex interpersonal situations
Background supporting manufacturing, or industrial teams
Familiarity with compliance, timekeeping, and hourly workforce best practices
Based in or near Utah with ability to work in person as needed

Job Responsibility

Be the primary People Ops partner for Manufacturing leaders and frontline supervisors—driving team health, execution, and culture on the floor
Turn production goals into people plans (shift coverage, role clarity, org structure, and workforce readiness)
Own headcount planning + hiring readiness—what to hire, when to hire, and how to scale without breaking the team
Coach supervisors in real time on accountability, performance management, feedback, and consistent decision-making
Lead employee relations with speed + fairness (attendance, corrective action, investigations, and terminations) with strong judgment and discretion
Strengthen frontline leadership capability through practical tools, coaching, and consistent People Ops standards
Deliver seamless onboarding and Day 1 readiness to increase first-month retention and prevent early attrition
Track and act on workforce data (headcount, attrition trends, staffing gaps, performance themes, retention risks)
Partner closely with Recruiting to improve pipeline flow, hiring velocity, and candidate quality for high-volume roles
Spot people risks early (morale, turnover spikes, manager gaps, engagement issues) and intervene before they escalate

What we offer

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
Dental insurance
and Vision insurance
Human-centered Paid Time Off including unlimited discretionary PTO
10-days paid company holidays
Waiting period-free 100% paid parental leave
Torus paid Life with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance

Fulltime

Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years relevant experience
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Intermediate expertise in PowerPoint, Word and other Microsoft applications
Intermediate Excel skills: can confidently create, manipulate, pivot, trend data in Excel
Strong verbal and written communication skills
Utilizes effective networking and relationship building skills
Displays highly self-motivated, analytical, detail oriented, organized and methodical thinking skills
Experience in creating and implementing processes
Demonstrated organizational, time and project management skills

Job Responsibility

Acts as a Subject Matter Expert and is the first level contact to guide and support Specialists
Partners with Supervisor/ Manager to complete quality monitoring on a monthly basis, offering feedback and coaching
Act as primary back-up for the Team Manager when necessary
Create and improve tools to increase specialist’s subject knowledge and reduce errors
Develop actionable plans to reduce issues and improve escalation channels
Identifies trends and anomalies, and presents options for improvement or updates to content through knowledge articles
Analyzes data to identify improvement opportunities across the teams driving effectiveness and efficiency improvements
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps

Fulltime

Construction Supervisor

The purpose of this role is to supervise civil contractors, liaising with the co...

Location

United Kingdom , East Sussex

Salary:

45000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Previous civils supervisory construction experience in a similar role
Commercial awareness
Delivery focused
External site survey experience
NRSWA Supervisor Units LA, S1 - S5, & S7

Job Responsibility

Supervision of the day-to-day contractor delivery
Report on contractor progress and efficiency
Undertake civil validations
Report any concerns, near misses or accidents to the H&S Manager, Senior Supervisor & Construction Manager
Coach and support the build partner, ensuring any ‘blockers’ to the plan are highlighted and escalated
Conduct weekly site audits across a minimum of 50% of deployed gangs
Update daily/weekly reports and review against the project delivery milestones, highlighting any risks to the Construction Manager
Consult with the Highways Department, Local Authorities and other Utilities companies on behalf of the business to coordinate works
Ensure principal contractors have site-specific method statements and risk assessments in place
Liaise with the public, dealing with any issues that the network construction activities may have caused, taking ownership of any complaints and resolving them

Senior Finance Assistant

As the Senior Finance Assistant this role sits within the Invoice/Premium and Cl...

Location

United Kingdom , Haywards Heath

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Part qualified accountancy qualification (ACCA, CIMA, etc)
An advanced understanding of MS Excel, other office applications a bonus
Sales Ledger/Accounts Receivable processing experience
Experience of deadline driven environments
Minimum of 5 GCSE/O level qualifications with English and Mathematics as two of the five.

Job Responsibility

Management and oversight of the deliverables of the invoice processing assistant team, team of 2 managing processing of third party premium and claims for the Underwriting entities
Involvement in the onboarding process for new partners or renewing business, managing the deliverables required to support the receivables function
Work with the Finance Reporting teams to ensure all premium and claims records reported in the accounting platform (SAP) are complete and accurate
Take ownership for debtor management
Update and maintain balance sheet reconciliations for all GL codes managed by the invoicing team
Provide support during all audits, internal or external
Review processes within the invoice processing team and propose improvements
Support the Senior Reconciliation Assistant and act as cover point for absences
Support UAT for the Insurance data Lake (IDL) and the accounting platform
Support the Invoice and Reconciliations Supervisor in any matters arising

Air Conditioning Engineer

Air Conditioning Engineer – Mobile Role. Are you a qualified Air Conditioning En...

Location

United Kingdom , Heathrow

Salary:

46000.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

NVQ Level 2 in a relevant trade
City & Guilds 2079 F-Gas Regulations (Cat1)
Full UK Driving Licence
3+ years in a similar multi-site, multi-discipline role
Strong IT skills and familiarity with CAFM systems
Experience in customer-facing outsourcing environments
Ability to manage and prioritise tasks effectively

Job Responsibility

Carry out statutory and routine PPMs and reactive maintenance across various sites
Focus on air conditioning systems while supporting other disciplines as needed
Provide expert advice and technical support to clients and colleagues
Accurately record time and materials for minor works and assist with quoting
Keep Maximo (CAFM system) updated via tablet and ensure timesheets are complete
Deliver excellent service with a goal of 100% customer satisfaction
Keep clients informed with regular updates and feedback
Report progress to your Area Manager
Work closely with Account Support, Supervisors, Managers, and Sub-Contractors
Support safe delivery of all works, including those by service partners

What we offer

Company van
Career progression & development opportunities
Work on diverse projects across multiple sites
Be part of a collaborative and supportive team
25 days plus bank holidays

Fulltime

Air Conditioning Engineer

Air Conditioning Engineer – Mobile Role. Are you a qualified Air Conditioning En...

Location

United Kingdom , Heathrow

Salary:

46000.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

NVQ Level 2 in a relevant trade
City & Guilds 2079 F-Gas Regulations (Cat1)
Full UK Driving Licence
3+ years in a similar multi-site, multi-discipline role
Strong IT skills and familiarity with CAFM systems
Experience in customer-facing outsourcing environments
Ability to manage and prioritise tasks effectively

Job Responsibility

Carry out statutory and routine PPMs and reactive maintenance across various sites
Focus on air conditioning systems while supporting other disciplines as needed
Provide expert advice and technical support to clients and colleagues
Accurately record time and materials for minor works and assist with quoting
Keep Maximo (CAFM system) updated via tablet and ensure timesheets are complete
Deliver excellent service with a goal of 100% customer satisfaction
Keep clients informed with regular updates and feedback
Report progress to your Area Manager
Work closely with Account Support, Supervisors, Managers, and Sub-Contractors
Support safe delivery of all works, including those by service partners

What we offer

Company van
Career progression & development opportunities
Work on diverse projects across multiple sites
Be part of a collaborative and supportive team
25 days plus bank holidays

Fulltime

New

Manager, Account - Datacenter

The Sales Manager – Responsible to execute sales and technical activities in Chi...

Location

China , Shanghai

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

Bachelor's Degree holder
5 -10 years working experience is desired
Experience with channel sales and project sales will be an advantage
Account Management experience will be considered
Knowledge of Structured Cabling, Data Center, as well as relevant standards would be an advantage
Good communication skill in Putonghua, English (written & speak)

Job Responsibility

Discuss strategy with supervisor to achieve the annual sales target assigned
Identify potential verticals and understand who are the key influencers in each target sector/customer so as to make all kind of efforts to be the trusted advisor
Do sales and project forecast in a regular basis
Provide pre-sales and post-sales support such as presentation, spec-in, product training, tender proposal, etc for end users, consultants, as well as business partners
Search and recruit new business partners to support CommScope’s direction to penetrate into target verticals
Collect market information and/or new product/technology regularly
Provide bid response support for customer or tender requirements
Facilitate seminars, product demonstrations & exhibitions to deliver product positioning to end users, consultants and channel partners
Perform site audits and certification reviews in support of the Extended Product Warranty and Applications Assurance
Regular system update on funnel and handle end users, consultants and business partners’ enquiries, comments and concerns

Partner Support Supervisor

Fever

Location:
Mexico , Mexico City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 20, 2025

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Job Description:

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