Partner Support Supervisor Job at Fever (Mexico City)

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

Sales Support Supervisor

Location

United States , Milwaukie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in sales support, customer service, order administration, or a related operational role within a fast-paced business environment
Demonstrated ability to supervise or guide team members, including assigning work, monitoring quality, and supporting employee development
Strong knowledge of invoicing, shipment tracking, account reconciliation, and processing of credits, debits, or claims
Proficiency in Microsoft Excel for preparing reports, tracking activity, and organizing billing or job-related information
High level of accuracy and attention to detail when handling documentation, financial records, and customer-facing communications
Effective communication skills with the ability to work across customers, vendors, transportation partners, and internal stakeholders
Ability to manage multiple priorities, adjust to changing workloads, and meet deadlines without sacrificing quality

Job Responsibility

Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule
Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery
Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems
Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment
Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail
Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly
Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making
Maintain organized job files, support document routing through the company's records platform, and help ensure documentation is complete and processed promptly
Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Sales Support Supervisor

Charlie Gilmur with Robert Half is looking for a Sales Support Supervisor to lea...

Location

United States , Milwaukie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in sales support, customer service, order administration, or a related operational role within a fast-paced business environment
Demonstrated ability to supervise or guide team members, including assigning work, monitoring quality, and supporting employee development
Strong knowledge of invoicing, shipment tracking, account reconciliation, and processing of credits, debits, or claims
Proficiency in Microsoft Excel for preparing reports, tracking activity, and organizing billing or job-related information
High level of accuracy and attention to detail when handling documentation, financial records, and customer-facing communications
Effective communication skills with the ability to work across customers, vendors, transportation partners, and internal stakeholders
Ability to manage multiple priorities, adjust to changing workloads, and meet deadlines without sacrificing quality

Job Responsibility

Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule
Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery
Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems
Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment
Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail
Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly
Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making
Maintain organized job files, support document routing through the company's records platform, and help ensure documentation is complete and processed promptly
Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards

What we offer

Access to top jobs
competitive compensation
free online training
medical, vision, dental, and life and disability insurance (for contract/temporary professionals)
eligibility to enroll in company 401(k) plan (for contract/temporary professionals)

Fulltime

Aseptic Support Supervisor

The Aseptic Support Supervisor is responsible for overseeing aseptic support ope...

Location

United States , Wichita

Salary:

Not provided

Fagron

Expiration Date

Until further notice

Requirements

Demonstrated knowledge of cGMP pharmaceutical manufacturing, sterile production environments, and 503B regulatory expectations
Previous supervisory or lead experience in cleanroom, aseptic, or pharmaceutical operations preferred
Strong understanding of documentation practices, ERP systems, and material flow in regulated manufacturing environments

Job Responsibility

Supervise aseptic support, staging support, and coordinator operations
Review operator adherence to HR policies and perform disciplinary action when necessary
Approve electronic time keeping for reports
Manage personnel to operational standards and complete performance evaluations
Partner with the new product development team to ensure components and batch records are ready to maintain adherence to the schedule
Review and maintain adherence to the manufacturing schedules
Aid in inventory control by ensuring personnel are properly documenting and consuming components and material in an ERP system
Track employee training to ensure compliance
Aid in bi-annual reviews of procedures
Provide on-the-floor leadership to the operational team

What we offer

Competitive salary
comprehensive benefits
performance package
ability to be part of an international leader in an expanding industry

Incident Support Supervisor

Reporting to the ERO M40 Day Works Manager, the Incident Response Supervisor wil...

Location

United Kingdom , Banbury

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Proven track record as a Site Supervisor on high-speed road projects
CSCS Supervisor card, SSSTS/SMSTS
Strong understanding of Civil Engineering, drainage and road construction
A demonstrable ability to identify areas for improvement, and implement change, through a combination of clear and effective communication, and a drive to succeed
Considerable and demonstrable experience with regard to safety and quality on a high-speed strategic road network
Strong ability to lead teams effectively, fostering a positive and productive work environment
Capability in making informed decisions under pressure, ensuring timely resolution of issues

Job Responsibility

Ensure all activities are completed safely in compliance with the company’s health and safety & environmental policies and procedures
Ensure briefings are delivered by the ISU team leads at the start of each shift and all ISU team members are trained for the works they will undertake
Assist the Day Works Manager to ensure service delivery of the Incident Support Units in responding to emergencies and incidents on the highway network as per contractual requirements
Identify and communicate training requirements for operatives to the Day Works Manager
Monitor work to ensure compliance with project specifications, quality standards, and contractual obligations
Report any issues with fleet or plant to the Day Works Manager and provide support in rectifying issues where required, whilst looking for ways to innovate and provide a better service
Ensure all paperwork is recorded correctly and all team members are following the correct procedures
Ensure all team members understand their works and provide guidance if they are unsure
Ensure all tools and equipment are usable and in good condition. Report any that are not to your line manager
Provide timely information and feedback as required by Egis M40 Management for reporting purposes

Technical Support Supervisor

We’re looking for a Support Supervisor who is a people leader first and a steady...

Location

United States , Middleton

Salary:

75000.00 - 92000.00 USD / Year

Esker France

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Mathematics, Business, or related field or equivalent practical experience
2+ years of experience in a team lead, principal, or people management role, preferably in SaaS or technical support
Proven ability to hold people accountable while maintaining trust and professionalism
Strong understanding of SaaS support models, cloud-based systems, and software troubleshooting
Ability to communicate technical concepts clearly to technical and non-technical audiences
Experience managing customer escalations calmly and effectively
Proficiency with ticketing systems and customer support tools
Strong judgment, organization, and time-management skills

Job Responsibility

Lead, coach, and develop a team of technical support professionals
Set and reinforce clear expectations around performance, behavior, and ownership
Address underperformance early and directly, with fairness and professionalism
Conduct regular coaching and feedback conversations focused on growth and progression
Foster psychological safety while maintaining strong standards and boundaries
Lead team meetings that reinforce priorities, expectations, and best practices
Oversee daily support operations to ensure timely and effective issue resolution
Act as an escalation point for complex or high-risk customer situations
Apply sound technical and operational judgment to guide issue resolution
Monitor ticket flow, prioritization, and follow-through in the support system

What we offer

Student loan repayment assistance
Flexible work schedule, summer hours, and work from home options
Profit sharing options
Paid time off for community outreach and volunteer opportunities
Yearly stipend for employee wellness, hobbies, or educational activities
Dog-friendly work environment
Competitive salary and benefits package

Fulltime

Otc Support Center Supervisor

The OTC Support Center Supervisor plays a key role within our European Excellenc...

Location

Lithuania , Vilnius

Salary:

3750.00 - 4750.00 EUR / Month

Owens Corning

Expiration Date

Until further notice

Requirements

Strong knowledge of Order-to-Cash and back-office processes
Experience with ERP systems (SAP preferred), pricing, invoicing, and EDI topics
Proven ability to combine operational execution with team supervision
Continuous improvement mindset with a focus on efficiency and standardization
Strong organizational skills and attention to detail
Ability to collaborate effectively in a regional, multi-country environment
Fluent in English (written and spoken)
Bachelor's degree in Business, Finance, Supply Chain, or a related field
Experience in OTC, Order Management, Customer Service Operations, or Shared Services
Previous experience supervising or coordinating teams is strongly preferred

Job Responsibility

Supervise and coordinate daily workload and priorities for the OTC Support Specialist team
Ensure service continuity, process adherence, and consistent execution
Support cross-training, knowledge sharing, and team development
Act as the primary point of accountability for OTC Support processes
Promote a compliant, safe, and well-structured working environment
Resolving EDI order issues
Intercompany order follow-up
Invoice cancellations and corrections
Credit and debit note processing
Proof of Delivery (POD) monitoring

What we offer

Opportunity to grow in an international, purpose-driven organization
Exposure to regional European operations and cross-functional collaboration
A modern, welcoming office located in Vilnius
Hybrid working model
Private health insurance
Annual performance-based bonus
Access to global learning and development opportunities

Fulltime

Surgical Support Service Supervisor

The Surgical Support Services Supervisor, under the direction of the Perioperati...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) BLS
Respirator Fit Test - The University of Kansas Health System (TUKHS) upon Hire

Job Responsibility

Assists in scheduling needed in-services (i.e. sterile technique, etc)
Assists with patient transfers and communicates with patient utilizing high service standards/behaviors
Communicates with the health care team
effective communication regarding room needs, necessary follow-up by intraoperative team
Coordinates case cart stocking and QA responsibilities to ensure timely, efficient and accurate product delivery
Coordinates job responsibilities such as monthly and/or daily assignments within Surgical Support Services
Facilitates adequate stocking of emergency supply stock and specialty section stock to ensure accessibility for patient care needs
Maintain adequate staffing (i.e. vacation, sick calls, etc) by scheduling personnel shifts appropriately and efficiently and facilitating effective communication with staff
Maintains high level of supply organization to ensure that inventory is appropriately managed and accessible to the health care team
Participates in projects and performs other duties as assigned by the Surgical Support Services Supervisor and/or other member of the Perioperative leadership team

Fulltime

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Partner Support Supervisor

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Partner Support Supervisor

Partner Support Supervisor

Sales Support Supervisor

Sales Support Supervisor

Aseptic Support Supervisor

Incident Support Supervisor

Technical Support Supervisor

Otc Support Center Supervisor

Surgical Support Service Supervisor

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