Partner Support Supervisor Job at Fever (Mexico City)

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

New

Enterprise Support Program Lead

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

United States , Tempe, Arizona; Los Angeles, California; Mountain View, California; San Francisco, California

Salary:

190000.00 - 241000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

5-8 years of experience in B2B/Enterprise-level customer/partner support as a vendor manager or program manager, preferably in the transportation and/or autonomous vehicle space
Proven track record of implementing improvements in a complex program, both as an individual contributor and as a member of a team or as a supervisor
Demonstrated ability to influence external partners and cross-functional stakeholders (Engineering, Product, Operations) to achieve strategic goals
Project management expertise and demonstrated experience and impact with past projects and programs
A bachelor’s degree or equivalent experience

Job Responsibility

Evolve, lead, and drive world class performance of Waymo’s global B2B partner support model
Build out the support model, design the strategy, align Key Performance Indicators (KPIs)
Relentlessly execute with vendor and internal teams to exceed KPIs
Innovate and drive the evolution of the program
Define and execute the cadence of communications on program health and status with key stakeholders
Act always as an accountable owner

What we offer

discretionary annual bonus program
equity incentive plan
generous Company benefits program
health and wellness
financial wellness
flexibility and time off

Fulltime

Surgical Support Service Supervisor

The Surgical Support Services Supervisor, under the direction of the Perioperati...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) BLS
Respirator Fit Test - The University of Kansas Health System (TUKHS) upon Hire

Job Responsibility

Assists in scheduling needed in-services (i.e. sterile technique, etc)
Assists with patient transfers and communicates with patient utilizing high service standards/behaviors
Communicates with the health care team
effective communication regarding room needs, necessary follow-up by intraoperative team
Coordinates case cart stocking and QA responsibilities to ensure timely, efficient and accurate product delivery
Coordinates job responsibilities such as monthly and/or daily assignments within Surgical Support Services
Facilitates adequate stocking of emergency supply stock and specialty section stock to ensure accessibility for patient care needs
Maintain adequate staffing (i.e. vacation, sick calls, etc) by scheduling personnel shifts appropriately and efficiently and facilitating effective communication with staff
Maintains high level of supply organization to ensure that inventory is appropriately managed and accessible to the health care team
Participates in projects and performs other duties as assigned by the Surgical Support Services Supervisor and/or other member of the Perioperative leadership team

Fulltime

Warehouse Supervisor Days

Are you the kind of person who thrives in a fast‑paced environment, loves bringi...

Location

United Kingdom , Alsager

Salary:

33069.40 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Confident leading people and creating a supportive, high-performing team environment
Can stay organised and focused in a busy operational setting
Have a solid understanding of warehouse processes and inventory systems
Confident in making good decisions under pressure and solve problems calmly
Take Health & Safety seriously and set the standard for safe working
Build strong relationships and communicate clearly with colleagues at all levels
Comfortable using warehouse systems and technology to keep things running smoothly

Job Responsibility

Supporting the smooth and safe running of daily warehouse operations
Leading, motivating, and supporting your team to deliver high‑quality work every shift
Maintaining accurate stock levels and resolving inventory issues quickly
Delivering daily briefings and clear communication to keep everyone aligned
Managing low-level people processes such as discussions, investigations, and welfare conversations
Owning Health & Safety routines including incident reporting, walkarounds, and safe MHE practices
Working collaboratively with other teams and partners to support operational goal

Fulltime

Warehouse Supervisor Nights

Are you the kind of person who thrives in a fast‑paced environment, loves bringi...

Location

United Kingdom , Alsager

Salary:

35310.50 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Confident leading people and creating a supportive, high-performing team environment
Can stay organised and focused in a busy operational setting
Have a solid understanding of warehouse processes and inventory systems
Confident in making good decisions under pressure and solve problems calmly
Take Health & Safety seriously and set the standard for safe working
Build strong relationships and communicate clearly with colleagues at all levels
Comfortable using warehouse systems and technology to keep things running smoothly

Job Responsibility

Supporting the smooth and safe running of daily warehouse operations
Leading, motivating, and supporting your team to deliver high‑quality work every shift
Maintaining accurate stock levels and resolving inventory issues quickly
Delivering daily briefings and clear communication to keep everyone aligned
Managing low-level people processes such as discussions, investigations, and welfare conversations
Owning Health & Safety routines including incident reporting, walkarounds, and safe MHE practices
Working collaboratively with other teams and partners to support operational goal

Fulltime

Human Resources Business Partner

Torus is hiring a Human Resource Business Partner to support our Manufacturing o...

Location

United States , South Salt Lake

Salary:

95000.00 - 125000.00 USD / Year

Torus

Expiration Date

Until further notice

Requirements

6+ years of HRBP / People Operations experience, supporting manufacturing, operations, or high-volume hourly workforces
Strong employee relations skills (performance management, investigations, terminations, conflict resolution)
Proven ability to coach frontline leaders and supervisors through people issues with speed and consistency
Experience partnering with Recruiting to support rapid hiring ramps and workforce planning
High judgment, discretion, and ability to navigate complex interpersonal situations
Background supporting manufacturing, or industrial teams
Familiarity with compliance, timekeeping, and hourly workforce best practices
Based in or near Utah with ability to work in person as needed

Job Responsibility

Be the primary People Ops partner for Manufacturing leaders and frontline supervisors—driving team health, execution, and culture on the floor
Turn production goals into people plans (shift coverage, role clarity, org structure, and workforce readiness)
Own headcount planning + hiring readiness—what to hire, when to hire, and how to scale without breaking the team
Coach supervisors in real time on accountability, performance management, feedback, and consistent decision-making
Lead employee relations with speed + fairness (attendance, corrective action, investigations, and terminations) with strong judgment and discretion
Strengthen frontline leadership capability through practical tools, coaching, and consistent People Ops standards
Deliver seamless onboarding and Day 1 readiness to increase first-month retention and prevent early attrition
Track and act on workforce data (headcount, attrition trends, staffing gaps, performance themes, retention risks)
Partner closely with Recruiting to improve pipeline flow, hiring velocity, and candidate quality for high-volume roles
Spot people risks early (morale, turnover spikes, manager gaps, engagement issues) and intervene before they escalate

What we offer

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
Dental insurance
and Vision insurance
Human-centered Paid Time Off including unlimited discretionary PTO
10-days paid company holidays
Waiting period-free 100% paid parental leave
Torus paid Life with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance

Fulltime

HR Generalist

We are looking for an experienced HR Generalist to join our team in Indianapolis...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in employee relations, including handling workplace investigations and disciplinary actions
Strong knowledge of HR administration processes, including compliance and policy implementation
Familiarity with onboarding procedures and workforce transaction management
Experience supporting benefits and leave functions, including payroll inquiries and escalations
Proficiency with HRIS systems and workforce data accuracy
Ability to collaborate effectively with supervisors, leadership, and external partners in a manufacturing environment
Excellent organizational skills to manage documentation, case management, and workforce processes
Strong interpersonal skills to navigate complex employee dynamics and provide objective, confidential support

Job Responsibility

Manage employee relations issues, including investigations, policy violations, and disciplinary actions, while documenting cases thoroughly and ensuring compliance with legal and company standards
Provide guidance to supervisors on implementing progressive discipline processes, including documentation, corrective action procedures, and performance management strategies
Monitor and maintain attendance records, ensuring schedule accuracy, timecard compliance, and adherence to attendance policies
Act as a key HR resource for supervisors, offering support on employee concerns, benefits, leave management, payroll inquiries, and escalation procedures
Collaborate with HR Shared Services, Talent Acquisition, and EH&S teams to coordinate onboarding, safety activities, and recognition programs
Ensure timely and accurate documentation for workforce transactions, including terminations, pay adjustments, and cost center updates
Conduct regular meetings with supervisors to address HR-related concerns and provide consistent guidance on policies, payroll, and performance management
Assist with leave processes, ensuring proper documentation, compliance, and a positive experience for both employees and supervisors
Partner with payroll and other internal teams to resolve discrepancies and ensure smooth payroll cycles
Coordinate with external staffing agencies and compliance resources to support workforce continuity and adherence to regulations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Ops Sup Analyst 2

The Ops Sup Analyst 2 is an intermediate level position responsible for providin...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years relevant experience
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Intermediate expertise in PowerPoint, Word and other Microsoft applications
Intermediate Excel skills: can confidently create, manipulate, pivot, trend data in Excel
Strong verbal and written communication skills
Utilizes effective networking and relationship building skills
Displays highly self-motivated, analytical, detail oriented, organized and methodical thinking skills
Experience in creating and implementing processes
Demonstrated organizational, time and project management skills

Job Responsibility

Acts as a Subject Matter Expert and is the first level contact to guide and support Specialists
Partners with Supervisor/ Manager to complete quality monitoring on a monthly basis, offering feedback and coaching
Act as primary back-up for the Team Manager when necessary
Create and improve tools to increase specialist’s subject knowledge and reduce errors
Develop actionable plans to reduce issues and improve escalation channels
Identifies trends and anomalies, and presents options for improvement or updates to content through knowledge articles
Analyzes data to identify improvement opportunities across the teams driving effectiveness and efficiency improvements
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps

Fulltime

Partner Support Supervisor

Fever

Location:
Mexico , Mexico City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Partner Support Supervisor

Partner Support Supervisor

Enterprise Support Program Lead

Surgical Support Service Supervisor

Warehouse Supervisor Days

Warehouse Supervisor Nights

Human Resources Business Partner

HR Generalist

Ops Sup Analyst 2

Partner Support Supervisor

Fever

Location:Mexico , Mexico City

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:October 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Partner Support Supervisor

Partner Support Supervisor

Enterprise Support Program Lead

Surgical Support Service Supervisor

Warehouse Supervisor Days

Warehouse Supervisor Nights

Human Resources Business Partner

HR Generalist

Ops Sup Analyst 2

Location:
Mexico , Mexico City

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
October 20, 2025