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Partner Support Specialist

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Cherry Ventures

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Location:
Philippines , Manila

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for Partner Support Specialists who will provide best-in-class service to our expanding group of global Partners and suppliers. Partner Support Specialists will work cross-functionally to provide a variety of service functions to create an experience between Xometry and its Partners.

Job Responsibility:

  • Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs
  • Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person
  • Maintain and cultivate a value-driven, collaborative partnership with partners
  • develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met
  • Determine and share best practices representing both Xometry and Industry trends
  • Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap
  • Respond to applicable Zen Desk tickets in accordance with our OLAs
  • Receive, document and act on service escalations from Partners
  • Create SOPs and prepare documentation to create an environment of standardization
  • Act as a liaison between internal teams to ensure Partner needs are being met

Requirements:

  • Strong fluency with Word, PowerPoint, and Excel
  • Superior written and verbal skills
  • the ability to convey empathy, urgency, and ownership in every interaction
  • Best-in-class service skills
  • Ability to quickly assimilate change and provide an excellent service experience while working in an environment of quickly evolving procedures and expectations
  • Excellent project management and time management skills
  • Experience analyzing data and trends

Nice to have:

  • Supply Chain background
  • Using an ERP system
  • Basic scripting skills, such as with SQL
  • Data visualization software such as Tableau and Amplitude
  • Collaboration software such as Airtable

Additional Information:

Job Posted:
February 17, 2026

Work Type:
Remote work
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