Partner Support Coordinator III

• Process incoming orders from contracted selling partners and input them into the system with precision
• Monitor the progress of orders from initiation to completion, ensuring all timelines are met
• Serve as the main point of contact between authorized selling partners and internal teams to address inquiries and resolve issues
• Collaborate with various departments to ensure seamless communication and coordination
• Maintain high standards of customer service when interacting with partners and team members
• Handle data entry tasks efficiently while ensuring information accuracy
• Adapt to a high-volume workload and prioritize tasks effectively to meet deadlines
• Provide regular updates on order status and escalate issues when necessary
• Utilize CRM and HRIS systems to manage partner information and track order progress
• Contribute to team efforts by sharing insights, supporting colleagues, and improving processes

• Proven experience in customer service and communication roles
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Proficiency in data entry and familiarity with CRM and HRIS systems
• Ability to work collaboratively with internal teams and external partners
• Attention to detail and commitment to maintaining accurate records
• Self-motivated and capable of working independently in a virtual environment
• Telecom industry background preferred but not mandatory
• Flexibility in working hours to accommodate business needs

Telecom industry background

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan