Partner Support Coordinator III

• Process and manage orders received from contracted selling partners, ensuring accurate input and timely completion
• Act as a liaison between authorized selling partners and internal teams to resolve inquiries and ensure smooth operations
• Utilize strong communication skills to address partner concerns and provide updates on order statuses
• Perform high-volume data entry tasks with precision and attention to detail
• Collaborate with team members to streamline workflows and maintain efficiency
• Monitor order progress and proactively address any issues or delays
• Demonstrate flexibility in working hours to accommodate business needs
• Apply knowledge of telecom services to improve partner support, though prior telecom experience is not mandatory
• Maintain organized records of partner interactions and order details for reporting purposes

• Proven experience in customer service with a focus on building positive relationships
• Excellent communication skills, both written and verbal, to interact effectively with partners and teams
• Solid data entry skills with a high degree of accuracy
• Ability to manage multiple tasks simultaneously without compromising quality
• Self-motivated and capable of working independently as well as part of a team
• Strong attention to detail to ensure error-free processes
• Flexibility in work hours to meet the demands of the role

Familiarity with telecom services is preferred but not required

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan