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We are looking for a dedicated Partner Support Coordinator II to join our team in Centennial, Colorado. As a vital part of the sales support function, you will oversee the lifecycle of orders placed by contracted selling partners, ensuring accuracy and efficiency at every stage. This is a contract position, ideal for individuals who excel in customer service, communication, and multitasking, with a proactive approach to problem-solving.
Job Responsibility:
Process incoming orders from contracted selling partners and ensure accurate entry into the system
Monitor the progress of orders, addressing any issues to ensure timely completion
Serve as the primary liaison between selling partners and internal Comcast teams to maintain smooth communication
Deliver exceptional customer service by addressing inquiries and resolving potential challenges
Utilize strong organizational skills to manage high volumes of data and maintain detailed records
Collaborate with team members to optimize workflows and improve operational efficiency
Apply attention to detail to ensure data accuracy and consistency in all tasks
Adapt to flexible working hours as necessary to meet business needs
Support the sales team with administrative functions and order-related processes
Requirements:
Proven experience in customer service with a focus on fostering positive relationships
Strong communication skills, both verbal and written, to interact effectively with partners and teams
Demonstrated ability to manage multiple tasks in a fast-paced environment
Proficiency in data entry with a high level of accuracy
Self-motivated and able to work independently while contributing to team goals
Prior experience in sales support or administrative roles is advantageous
Flexible availability to accommodate varying work schedules
Nice to have:
Familiarity with the telecom industry is preferred but not mandatory
Leverage previous telecom experience (preferred but not required) to enhance job performance
What we offer:
medical, vision, dental, and life and disability insurance