Partner Support Coordinator II

• Review incoming order requests from contracted selling partners and enter complete, accurate information into company systems
• Track orders throughout the full lifecycle, following up on open items to help ensure timely resolution and completion
• Serve as a key point of contact between authorized partners and internal departments to address questions, clarify details, and remove processing obstacles
• Maintain a high standard of customer support by providing responsive, clear communication to partners and stakeholders
• Manage multiple priorities at once while staying focused on deadlines, service expectations, and data accuracy
• Identify discrepancies or missing information in submitted orders and work with the appropriate parties to resolve issues quickly
• Support administrative and office-based coordination tasks that contribute to smooth daily operations
• Adapt to changing business needs, including schedule flexibility and updates to processes or tools when required

• Demonstrated experience in customer service, order coordination, or partner support in a high-volume environment
• Strong written and verbal communication skills with the ability to work effectively across external partners and internal teams
• Accurate data entry skills with close attention to detail and a high level of organization
• Proven ability to multitask, prioritize responsibilities, and stay productive with minimal supervision
• Collaborative approach and willingness to contribute as part of a team-focused work environment
• Flexibility with work hours based on business needs
• Background in telecommunications is preferred, but not required
• Proficiency with general office functions and administrative support tasks

Background in telecommunications

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan