Partner Support Consultant Job at 360 Resourcing Solutions (Basildon)

Partner Support Consultant

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and ...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a fast-paced, ITIL-aligned IT support environment
Background in service desk, helpdesk, or application support
Strong troubleshooting and problem-solving skills
Excellent communication across phone, webchat, and email
Ability to prioritise effectively and manage competing demands
High attention to detail and strong documentation skills
Ability to work independently while contributing to a collaborative team
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

Job Responsibility

Delivering high-quality support across phone, webchat, and ticketing channels
Troubleshooting platform, access, and system issues
Managing and prioritising incidents and service requests to meet SLAs
Handling complex queries and supporting escalations
Ensuring clear, professional communication with users and internal teams
Maintaining accurate ticket documentation and following ITIL-aligned processes
Identifying recurring issues and contributing to service improvements
Supporting incident and problem management, including root-cause analysis
Creating and maintaining knowledge articles and user guides
Assisting with UAT and release testing

What we offer

Great company culture built on openness, collaboration, and support
Competitive salary and performance-related bonus (non-contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half-days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)

Fulltime

Partner Support Consultant

As a Partner Support Consultant, you’ll be the first point of contact for our Ap...

Location

United Kingdom , Basildon

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a fast‑paced, ITIL‑aligned IT support environment
Background in service desk, helpdesk, or application support
Strong troubleshooting and problem‑solving skills
Excellent communication across phone, webchat, and email
Ability to prioritise effectively and manage competing demands
High attention to detail and strong documentation skills
Ability to work independently while contributing to a collaborative team
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

Job Responsibility

Delivering high‑quality support across phone, webchat, and ticketing channels
Troubleshooting platform, access, and system issues
Managing and prioritising incidents and service requests to meet SLAs
Handling complex queries and supporting escalations
Ensuring clear, professional communication with users and internal teams
Maintaining accurate ticket documentation and following ITIL‑aligned processes
Identifying recurring issues and contributing to service improvements
Supporting incident and problem management, including root‑cause analysis
Creating and maintaining knowledge articles and user guides
Assisting with UAT and release testing

What we offer

Great company culture built on openness, collaboration, and support
Competitive salary and performance‑related bonus (non‑contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half‑days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)

Fulltime

Partner Support Tech Consultant

Partner Support Tech Consultant (all genders). THE ROLE & THE TEAM: Partner Care...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

3+ years of professional experience operating within technical consulting, system administration, or tech-focused process engineering contexts, ideally within an e-commerce, hyper-scale marketplace, or advanced operations setup
hands-on experience with Salesforce Service Cloud configuration (Flows, validation rules, architecture layouts)
prior exposure to, or a strong motivation to master, Salesforce AI tools (Einstein, Agentforce suite) is an advantage
practical experience working alongside or inside corporate automation frameworks (e.g., RPA tools, N8N, or similar API-driven orchestration layers)
proficient operating within structured Agile/Scrum delivery frameworks, including experience organizing backlogs and tracking work items via Jira
prior experience with process mapping software (such as Signavio, Lucidchart, or BPMN standards) is a clear advantage
competency in leveraging data to back technical arguments—specifically utilizing SQL, Salesforce CRM Analytics (CRMA), or basic statistical models to quantify business impacts and operational ROI
strong lateral leadership skills with a proven track record of managing multi-tiered stakeholder expectations and articulating technical constraints into accessible business summaries
Salesforce Certified Administrator, Platform App Builder or Service Cloud Consultant certifications are highly preferred and are an advantage

Job Responsibility

Serve as an expert and functional backup for our Salesforce Service Cloud platform, translating day-to-day operational frictions into configured CRM enhancements
utilise advanced CRM capabilities, taking hands-on responsibility for configuring page layouts, validation rules, user views, and robust Salesforce Flows
drive the deployment of the Agentforce suite, iteratively designing, configuring, and expanding automation and agentic workflows
act as a technical point of contact and liaison between Partner Care and central engineering units on automation technology (N8N, RPA)
own the tactical execution, delivery, and lifecycle management of medium complexity automation packages
deconstruct multi-layered, complex business problems into clear, actionable technical specifications, Jira user stories, and technical delivery tickets
proactively design and optimize processes across adjacent Partner Care domains, with a targeted emphasis on driving automation for Partner Operations
eradicate manual, operational solutions by replacing them with fully integrated, trackable ecosystem solutions
coordinate User Acceptance Testing (UAT) cycles and manage structural releases
apply basic statistical analysis to operational ticketing data to diagnose process bottlenecks

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
hybrid working model with up to 60% remote per week
work from abroad for up to 30 working days a year
employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
relocation assistance available (subject to prior agreement)
family services
health and wellbeing options (including Wellhub)
mental health support and coaching

Fulltime

In Work Support Consultant

We’re seeking an experienced and values driven In Work Support Consultant (known...

Location

Australia , Bundaberg; Hervey Bay

Salary:

Not provided

yourtown

Expiration Date

Until further notice

Requirements

Relevant experience in Employment Services, post placement support, in work and/or ongoing support is highly desirable
A high degree of emotional intelligence: self-awareness, self-management, social awareness, and relationship management
The ability to thrive in dynamic youth focused environments and build genuine connections with young people
Strong administrative and record keeping skills, with the ability to meet high compliance and documentation requirements
A comprehensive understanding of the challenges faced by young people living with disability and are committed to helping them overcome these through employment
A results driven approach, with experience working to regional KPIs in a fast paced, compliance focused environment
An unrestricted driver’s licence

Job Responsibility

Provide proactive in work and post placement support to members, helping them navigate workplace challenges and sustain ongoing employment
Partner with employers to provide advice, coaching and practical problem solving that strengthens working relationships and supports employment continuity
Deliver regional support across our Hervey Bay, Bundaberg and Kingaroy sites, working collaboratively with internal teams to ensure consistent, high quality service that is aligned to the IEA contract requirements
Work alongside members in their workplaces to provide on site, hands on support
Promote inclusive workplaces by advocating for inclusive practices, supporting role or task adjustments where needed, and providing ongoing support to members and employers for long term success

What we offer

Salary sacrifice options to increase your take home pay
Fortnightly/ monthly RDOs
Access to Paylab to help you save on everyday items
Opportunities for internal and external professional development
Free access to LinkedIn Learning including over 16,000 learning modules
A genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
Access to free and confidential counselling sessions for you and members of your immediate family
Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

Fulltime

In Work Support Consultant

We’re seeking an experienced and values driven In Work Support Consultant (known...

Location

Australia , Brisbane South East

Salary:

Not provided

yourtown

Expiration Date

Until further notice

Requirements

Relevant experience in Employment Services, post placement support, in work and/or ongoing support is highly desirable
A high degree of emotional intelligence: self-awareness, self-management, social awareness, and relationship management
The ability to thrive in dynamic youth focused environments and build genuine connections with young people
Strong administrative and record keeping skills, with the ability to meet high compliance and documentation requirements
A comprehensive understanding of the challenges faced by young people living with disability and are committed to helping them overcome these through employment
A results driven approach, with experience working to regional KPIs in a fast paced, compliance focused environment
An unrestricted driver’s licence, as regular site visits are a core requirement of this role

Job Responsibility

Provide proactive in work and post placement support to members, helping them navigate workplace challenges and sustain ongoing employment
Partner with employers to provide advice, coaching and practical problem solving that strengthens working relationships and supports employment continuity
Deliver regional support across our Upper Mount Gravatt, Kingston & Browns Plains sites, working collaboratively with internal teams to ensure consistent, high quality service that is aligned to the IEA contract requirements
Work alongside members in their workplaces to provide on site, hands on support
Promote inclusive workplaces by advocating for inclusive practices, supporting role or task adjustments where needed, and providing ongoing support to members and employers for long term success

What we offer

Salary sacrifice options to increase your take home pay
Your choice of a fortnightly or monthly RDO
Access to Paylab to help you save on everyday items
Opportunities for internal and external professional development
Free access to LinkedIn Learning including over 16,000 learning modules
A genuine focus on employee health and wellbeing
yourWellness program includes free access to Calm & Centr Apps
Access to free and confidential counselling sessions for you and members of your immediate family
Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

Fulltime

Associate Support Consultant

We have an exciting opportunity for an Associate Support Consultant to act as a ...

Location

United Kingdom , Glasgow or Reading, Berkshire

Salary:

Not provided

FSP

Expiration Date

Until further notice

Requirements

Possess experience in a technical support or service desk role
Skilled at diagnosing technical issues, identifying root causes, and delivering lasting solutions
Build strong relationships, communicate clearly and confidently with clients, and consistently deliver excellent service
Work effectively with colleagues, partners, and customers to resolve issues and improve services
Take initiative, seek ways to improve service delivery, and keep your technical skills up to date with evolving technology
Eligible to hold UK security clearance

Job Responsibility

Deliver troubleshooting across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365 and a variety of custom applications
Take ownership of service requests and ensuring SLA-aligned outcomes
Supporting Incidents through to resolution, attending meetings with clear actions, updates and post-incident reviews
Supporting our Service Desk Analysts on challenging cases and engagements
Collaborating with vendors, teams and customers to achieve timely resolutions and root-cause analysis
Drive automation and monitoring enhancements to reduce repeat issues and improve restoration times

What we offer

A collaborative and supportive environment in which you can grow and develop your career
The tools and opportunity to do work you can be proud of
A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
Industry leading coaching and mentoring
Competitive salary and an excellent benefits package

Fulltime

D365 Finance Support Consultant

As a key member of HSO’s Customer Success team, you’ll use your deep expertise i...

Location

Australia , Sydney

Salary:

Not provided

HSO

Expiration Date

Until further notice

Requirements

Extensive experience with Dynamics 365 Finance (and earlier Dynamics AX versions)
Relevant Microsoft D365 Finance certifications
Strong knowledge of accounting processes and reporting standards
Hands-on experience with: Finance / General Ledger
Accounts Payable (basic)
Human Resources / Personnel Management
User Administration / Security
Experience gathering functional requirements and producing functional designs
Experience managing OneVersion updates, including working with Microsoft Support
Strong communication and stakeholder management skills

Job Responsibility

Provide high-quality support across the Microsoft D365 Finance (ERP) ecosystem, resolving incidents and problems efficiently
Act as a trusted liaison between customers, HSO ANZ teams, and partners to ensure timely, effective issue resolution
Configure and customise D365 Finance solutions to meet specific business requirements
Conduct end-to-end testing of product scenarios and collaborate with technical teams to resolve issues
Support business process design and implementation to ensure smooth adoption and customer satisfaction
Work closely with Technical and Delivery teams to deliver consistent, positive client experiences
Take a consultative approach, understanding client needs and delivering tailored solutions

What we offer

Meaningful work supporting organisations that serve communities and the wider economy
Flexible working arrangements that support work–life balance
Opportunities to work with leading Microsoft technologies and complex environments
Ongoing professional development and certification support
A supportive, values-driven team culture focused on shared success

Fulltime

Senior Application Support Consultant

We are looking for an “Application Support Consultant” to join our expanding App...

Location

Turkey , İstanbul & Ankara

Salary:

Not provided

SESTEK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science/engineering or related area
A strong command of spoken and written English is essential
Minimum 5 years of experience working in handling tickets, working with project management, product management and software development teams
Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
At least mid-level database querying skills (Esp. for MS SQL Server)
Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework…etc. and Linux Servers
Basic network knowledge (TCP, UDP protocols
MRCP, SIP …etc.)
Good command of debugging and diagnostic skills
Common understanding of software application architecture

Job Responsibility

Having a very good knowledge of SESTEK Products on both front-end and back-end side
Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager
Solving technical problems during projects and after production according to service level agreements
Giving basic level application support to the customers (Guidance for how to use the application)
Responding to partner and customer enquiries through e-mail, ticket system and calls
Overseeing and follow-up on open customer issues
Recording and managing best practice resolutions for the company’s self-service knowledge base
Developing customer relationships through professional, dependable and accurate interactions
Offering proactive communication to clients, account managers and project managers

What we offer

A chance to be part of a company specialized in artificial intelligence
Flat organizational structure and an energetic team
Flexible/hybrid working style and you can work in Ankara or İstanbul office
Private health insurance, meal card, transportation allowance
Monthly budget for external activities with your colleagues
Incentive for graduate and postgraduate studies
Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
Breakfast and healthy snacks at the office all day long

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Partner Support Consultant

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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