Partner Support Associate

• Demonstrates effective, clear and professional written and oral communication
• Provides prompt and efficient service to client sellers and suppliers including the appropriate escalation of sellers/ suppliers’ issues
• Builds Platform and business knowledge, to better serve sellers, in text and video formats
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Liaise with other departments such as Customer Service, Seller Account Management, Commercial or Payments teams as required to resolve seller/ suppliers’ issues and questions

• Any Graduation (other than BE, BTech and MBA Freshers)
• English language
• 2-4 years’ experience within a seller/customer service environment preferred
• Technical (Computers & Internet) savvy
• Business acumen in areas of e-commerce and retail
• Committed seller advocate, drive process & tool improvements
• Enthusiasm and strong self-motivation
• Strong prioritization and time management skills, with a high degree of flexibility
• Demonstrate appropriate sense of urgency for contact response time
• Exemplary performance record, particularly with regard to quality & productivity
• Desired skill-sets include MS Office Application Excel, Internet Explorer / Mozilla Firefox / Google Chrome / Safari, Photoshop and Video editing tools

Desired skill-sets include MS Office Application Excel, Internet Explorer / Mozilla Firefox / Google Chrome / Safari, Photoshop and Video editing tools

• Opportunity to work with a dynamic and growing team
• Hands-on experience in a fast-paced e-commerce environment
• Career growth opportunities with mentorship and upskilling
• A collaborative and innovation-driven work culture