Partner Success Specialist Job at Cohere (Toronto)

Success Manager, Adoption Specialist

In This Role, You Will: Drive Scalable Engagement: Proactively manage a portfoli...

Location

United States

Salary:

98100.00 - 155100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, Account Management, or related SaaS roles, with proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction
Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies
Understanding of common Jira and Confluence end-user use cases and ways of working
Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
Strong organizational and time management skills
ability to manage multiple priorities and engagements simultaneously
Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment
Exceptional verbal and written communication skills
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Drive Scalable Engagement: Proactively manage a portfolio of customers through a pooled model, supporting customers at key journey milestones (including onboarding, adoption, and value realization)
Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach
Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities
Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Learning Specialist

Our team delivers global learning solutions and performance support to CS intern...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

2+ years of experience in financial services, technology and/or Customer Success role
3+ years of experience in learning delivery, mentoring and/or performance coaching
Regarded as a leader and mentor on the team
Demonstrate desire to grow in the Learning and Development space, up to and including instructional design methods and learning strategy
Strong public speaking skills
Experience training and facilitating groups of people in remote environments
Strong teaching and coaching skills, and a desire to see others succeed
Partner cross functionally and globally
Effectively manage time and take initiative as issues arise

Job Responsibility

Develop soft skills and technical knowledge to drive a higher level of performance
Own and support the learner experience from new hire or upskill training through performance support period
Deliver engaging, interactive training to adult learners through new hire and/or upskill training programs
Measure learning experience and performance outcomes during and after training, in partnership with critical stakeholders like CS leadership and QA, to identify opportunities with training programs, advocate performance and advocate workflows
Support a full range of stakeholder and learner needs: coaching, facilitation, and content creation to maintain new and existing training courses
Be a thought partner and provide mentorship support to junior team members (e.g. classroom observations and feedback, guidance on projects, etc)
Act as functional leader for newly hired team members assigned to your program. You will track and document performance according to required metrics, as well as have corresponding performance coaching conversations as required
Support advocates during and after classroom training through training delivery and various engagement mechanisms such as weekly 1:1s, real-time coaching, call monitoring, and auditing at development of new associates to strive towards exceeding performance expectations
Measure post-training performance gaps to identify opportunities for continuous improvement with an emphasis on achieving performance results.
Responsible for the learning system and Coda tracking of learning programs and projects

What we offer

Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Payroll specialist

This is a great opportunity for you who want to deepen your knowledge in Payroll...

Location

Switzerland , Spreitenbach

Salary:

Not provided

IKEA

Expiration Date

May 31, 2027

Requirements

Good analytical skills and a flair for numbers
Experience of working in the HR field would be beneficial
Ability to strike a balance between keeping a good overview and paying good attention to detail
Ability to prioritize and organize own work
Good service mindset
Quick learner who is easily able to adapt to changing demands
Ability to communicate confidently and clearly with various audiences both verbally and in writing
Role model for IKEA Culture & Values
Self-reliant and motivated with proven ability to work as part of a team as well as independently
Ability to ensure integrity of HR systems, guidelines, labour, tax and social security law

Job Responsibility

Record and administrate personnel master data in payroll system, timekeeping system and CDS
Record and check variable payroll data
Start payroll process and check payroll data to secure correct data for payment/accounting
Secure a correct registration of co-workers for the different social insurances/tax authorities
Secure registration/announcement of co-workers to different daily allowance insurances and monitor payments of daily allowances and prepare and forward credit notes for accounting
Establish monthly statements to tax authorities (withholding tax) and monitor incoming invoices and forward invoices to accounting
Monitor expiration of child allowances
Establish year-end statements for social insurances and tax authorities and assistance for reconciliation
Establish of diverse personnel and salary data reports
Complete various forms for public authorities (social insurances, execution offices)

What we offer

15% staff-discount
28 holidays (based on 100%)
eight weeks paternal leave
four months maternal leave
contributions to public transport tickets or free on-site parking
full access to the LinkedIn Learning platform
discounted meals in the staff canteen
IKEA bonus system

Fulltime

Payroll Specialist

This is a great opportunity for you who have recently started your career and wa...

Location

Switzerland , Spreitenbach

Salary:

Not provided

IKEA

Expiration Date

May 31, 2027

Requirements

Good analytical skills and a flair for numbers
Experience of working in the HR field would be beneficial
Ability to strike a balance between keeping a good overview and paying good attention to detail
Ability to prioritize and organize own work
Good service mindset
Quick learner who is easily able to adapt to changing demands
Ability to communicate confidently and clearly with various audiences both verbally and in writing
Role model for IKEA Culture & Values
Self-reliant and motivated with proven ability to work as part of a team as well as independently
Ability to ensure integrity of HR systems, guidelines, labour, tax and social security law

Job Responsibility

Record and administrate personnel master data in payroll system, timekeeping system and CDS
Record and check variable payroll data
Start payroll process and check payroll data to secure correct data for payment/accounting
Secure a correct registration of co-workers for the different social insurances/tax authorities
Secure registration/announcement of co-workers to different daily allowance insurances and monitor payments of daily allowances and prepare and forward credit notes for accounting
Establish monthly statements to tax authorities (withholding tax) and monitor incoming invoices and forward invoices to accounting
Monitor expiration of child allowances
Establish year-end statements for social insurances and tax authorities and assistance for reconciliation
Establish of diverse personnel and salary data reports
Complete various forms for public authorities (social insurances, execution offices)

What we offer

15% staff-discount
28 holidays (based on 100%)
eight weeks paternal leave
four months maternal leave
contributions to public transport tickets or free on-site parking
full access to the LinkedIn Learning platform
discounted meals in the staff canteen
IKEA bonus system

Fulltime

Intermediate Customer Onboarding Specialist

We are looking for a high output, thoughtful, and skilled onboarding specialist ...

Location

Canada , Vancouver, Calgary, Toronto

Salary:

70200.00 - 95000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Healthy customer obsession and focus on delivering exceptional client experience
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Comfort and confidence facilitating ‘in person’ live sessions through Zoom
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products
Identify what would indicate a customer’s “first value” and drive towards achieving it
Take complete responsibility for your ownership window as part of a customer’s entire Clio lifecycle, including setting customers up successfully for post-ownership window
Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Own customer account health with Clio’s suite of products, mitigating risk through proactive churn prevention
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge base [Help Center]
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities
Gain an expert understanding of and stay up to date with Clio’s suite of products and common workflows

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Channel Services Sales Specialist

Serves as a trusted adviser to the Partner and develops a mutually beneficial re...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
Typically 8-12 years of selling experience at end-user account or partner level
Experience selling to partners in a complex environment
Experience as successful account/business manager, enterprise product service selling

Job Responsibility

Develops deep knowledge of partner priorities, industry trends, IT landscape, IT investment strategy, HPE priorities, and HPE Technology and communicates value of the service portfolios and solutions to better differentiate HPE from competitors
Drives revenue and growth across Storage, Compute and services categories
Develops HPE sales and Share of Wallet (SoW) within assigned partners
Drives Partners to develop new logo especially in un-attended business (MM-SMB)
Ensures partners meet Program criteria and drives partners to the next Partner Ready status where relevant
Increases partners’ competencies by providing training on tools & solutions
Communicates relevant HPE events and maximizes partners’ attendance as an opportunity to develop new skills and business outcomes
Plans and monitors partner sales campaigns and follow-up
Monitors sales performance (pipeline, top deals) to materialize business growth
Supports partners on Pricing escalation, Deal registration, Portal & tool issues

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Specific programs catered to helping you reach any career goals
Flexibility to manage work and personal needs
Unconditional inclusion

Fulltime

Data Migrations Specialist

We are looking for a high output, analytical, and skilled Data Migrations Specia...

Location

Canada , Burnaby, Calgary or Toronto

Salary:

62400.00 - 84400.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Healthy customer obsession and focus on delivering exceptional client experience
Expert in Microsoft Excel (ex. you can comfortably perform different Lookups, Left/Right/Trim, IfError, and other formulas and be able to recognize and interpret patterns)
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities
Experience with coding an asset
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Work closely with Sales and Customer Onboarding Specialists to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible
Perform data transformations and imports from various sources (often CSV and SQL) into the Clio products and handle escalated data processing cases
Provide superb customer service throughout the data migration process
Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department)
Be confident, articulate, and sensitive to the needs of customers and internal partners
Contribute regularly to our customer-facing knowledge articles
Partner with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, and testing of data transformation, extraction and training activities
Gain a deep understanding of and staying up to date with the Clio product and common workflows
Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role

What we offer

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Partner Success Specialist

Cohere

Location:
Canada; United States; United Kingdom; France , Toronto ▼
New York
San Francisco
London
Paris

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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Cohere

Location:Canada; United States; United Kingdom; France , Toronto ▼New YorkSan FranciscoLondonParis

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 20, 2026

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