Partner Success Specialist Jobs

Parking Network B.V.

Location:
Germany, Berlin ▼
Hanover
Kiel

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Partner Success Specialist, you are part of the Parking Business Unit. You ensure the seamless implementation of Arrive products and services by configuring, maintaining, and providing ongoing support. You report directly to the local team leader in Germany. As a Partner Success Team, we play a vital role in building trust and strong relationships with our partners by supporting them in their day-to-day business and shaping crucial phases in our collaboration in a positive way. We contribute to our vision by engaging with our partners, identifying their needs, and driving improvement initiatives.

Job Responsibility:

You offer excellent operational support for new and existing partners
You coordinate projects with regard to the implementation of the company's core products and services according to customer specifications
You will manage the configuration, release, and maintenance of our central software solutions
Quality assurance through testing our products and services, while you continuously drive improvement
You will be responsible for ordering, checking, and rolling out signage
You work closely across teams and business units – your main contacts (stakeholders) are sales (account managers and sales admins), operations, marketing and R&D (research and development)
You actively work within the CRM system to manage orders and inquiries and to ensure data quality

Requirements:

Excellent skills in customer relationship management and a strong interest in helping customers
Strong project management skills
High level of technical understanding of system integration
Good analytical skills to interpret data and recognize patterns
Understanding strategic goals and the ability to derive situationally appropriate measures
You demonstrate resilience and a positive attitude towards change
Experience in customer success or technical support for business customers in a SaaS company
Excellent oral and written communication skills in German and fluent English
Experience in cross-departmental collaboration
Professional experience: 3 years or more in similar roles

Nice to have:

Knowledge of XML or JSON is desirable
Familiarity with the Google Suite is an advantage
Basic knowledge of Adobe Illustrator is an advantage
Additional EU languages are an advantage

What we offer:

Annual leave: 30 days (based on a 5-day work week)
Hybrid working: A flexible model with a mix of office and remote work
The opportunity to work in a highly motivated and international team
A position with a high degree of autonomy and influence on the development of smart cities
A dynamic environment where your ideas and initiatives are valued
The opportunity to advance your career in a high-growth, digital company
Professional development: Full access to LinkedIn Learning
Wellness: Subsidy for sports or wellness activities
Office setups: Standard equipment such as coffee, tea, fruit and height-adjustable chairs desks and office dogs
Teamevents

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Partner Success Specialist