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Arrive Logo Arrive · Customer Service

Partner Success Representative

Italy, Rome, Milan · Job Posted June 30, 2026
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Job Description

As Partner Success Representative, you will be part of our Parking BU, delivering a seamless implementation of Arrive Parking Solutions by configuring, maintaining, and providing ongoing support for our products and services. You will be reporting directly to the local Team Manager in Italy. As a Partner Success Team, we play an integral role in building trust and solid relationships by supporting our Operators in their daily business, impacting several touchpoints of their customer journey. We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives.

Job Responsibility

  • Provide an excellent operational experience to both new and existing partners
  • Implement standard core products and services according to specific client specifications
  • Manage the configuration, release, and ongoing maintenance of our core software solutions
  • Conduct quality assurance and testing of our products and services, always striving for continuous improvement
  • Oversee the order, review, and roll-out of operational signage
  • Collaborate cross-functionally with various Teams and Business Units (main stakeholders include Account Managers, Operations, Marketing, and R&D)
  • Work actively within the CRM system to manage orders and requests, ensuring high data quality and accuracy

Requirements

  • 1 to 3 years of work experience in a similar role (e.g., Customer Success, Technical Support, or B2B Corporate Support)
  • Previous experience collaborating effectively across different internal departments
  • Excellent verbal and written communication skills in Italian (local language) and proficiency in English
  • Customer-Centric: Excellent customer relationship management skills with a strong, genuine interest in helping people
  • Organized: Strong planning and self-management skills. Proven involvement in project management is highly appreciated
  • Analytical: Good analytical skills with the ability to interpret data and identify actionable patterns
  • Adaptable: High resilience, positive attitude towards change, and strong change management skills
  • Tech-Savvy: A high level of technical understanding regarding system integrations
  • Knowledge of XML or JSON is highly desirable
  • Familiarity with Google Workspace (G Suite) is advantageous
  • Basic knowledge of Adobe Illustrator is a plus

Nice to have

  • Fluency in other EU languages is a strong advantage
  • Knowledge of XML or JSON is highly desirable
  • Familiarity with Google Workspace (G Suite) is advantageous
  • Basic knowledge of Adobe Illustrator is a plus
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